Gucci Client Advisor

Arzachena • Italy

Friday, February 28, 2025

Gucci, established in Florence, Italy, in 1921, stands as a beacon of luxury and innovation in the fashion industry. As part of the esteemed Kering Group, Gucci continues to redefine opulence while honoring its rich heritage of Italian craftsmanship and creativity. Kering oversees a portfolio of renowned brands in fashion, leather goods, jewelry, and eyewear, making Gucci a pivotal player in the global luxury market.

1. Deliver exceptional customer service by adhering to the Gucci selling ceremony and exceeding customer expectations.
2. Demonstrate comprehensive knowledge of Gucci products, history, and heritage to enhance customer experience.
3. Facilitate cross-selling and up-selling across all product categories.
4. Engage with clients to discuss fashion trends and developments in the luxury market, showcasing a passion for fashion and luxury goods.
5. Build and maintain strong customer relationships, accommodating diverse nationalities and personalities.
6. Monitor and update customer information using company CRM tools to retain existing clients and identify new potential customers.
7. Achieve individual and store sales goals, contributing to business growth.
8. Promote open and constructive communication within the team, offering collaborative and effective solutions.
9. Manage visual merchandising in line with Gucci's visual standards.
10. Ensure store maintenance and appropriate product levels on the sales floor, adhering to corporate policies.
11. Oversee product replenishment and physical inventory management.
12. Adhere to Gucci's grooming standards and policies.

1. Proven experience in a similar role within fashion retail companies.
2. Demonstrated ability to drive and exceed individual and store results.
3. Deep passion for fashion and luxury.
4. Excellent commercial awareness and customer orientation.
5. High flexibility and adaptability to diverse customer needs.
6. Team-player mentality.
7. Strong communication skills.
8. Ability to thrive in a fast-paced and dynamic environment.
9. Knowledge of luxury products.
10. Fluency in Italian and English.

1. Customer service excellence
2. Product knowledge
3. Sales acumen
4. Relationship building
5. Communication
6. Team collaboration
7. Adaptability
8. Commercial awareness
9. Language proficiency in Italian and English

Previous experience in a similar role within the fashion retail sector is required.

Employees enjoy a dynamic work environment with opportunities for professional growth within the prestigious Kering Group.

Gucci fosters a culture of creativity, innovation, and excellence, deeply rooted in its Italian heritage. As part of the Kering Group, the brand emphasizes sustainability, diversity, and inclusivity, creating a vibrant and supportive workplace.