Gucci Casual Client Advisor

Gucci, a prestigious name in the luxury fashion industry, is part of the renowned Kering Group, a global leader in apparel and accessories. Known for its innovative designs and exceptional craftsmanship, Gucci offers a dynamic work environment where creativity and excellence are celebrated. As an employer, Gucci provides opportunities for professional growth and development within a supportive and inclusive culture.

1. Meet and exceed all commercial sales targets and KPIs, including Clientelling KPIs, Sales Per Transaction (SPT), Units Per Transaction (UPT), Average Unit Retail (AUR), cross-selling, and conversion rates.
2. Develop and maintain a robust clientele through active engagement and personalized service.
3. Deliver outstanding client service, ensuring regular communication and follow-up on client inquiries and requests, including after-sales services.
4. Collaborate with the Visual Merchandising team to ensure alignment with Worldwide Visual Guidelines.
5. Engage in proactive learning to maintain product knowledge and stay updated on best sellers and new arrivals.
6. Assist with back-of-house operations, including cashiering, stock management, and inventory control.
7. Ensure compliance with Workplace Health and Safety policies and report incidents as required.
8. Utilize company tools and applications effectively and adhere to all Standard Operating Procedures and company policies.

1. Previous experience in a similar role within a high-volume retail or luxury service environment.
2. Customer service-oriented with a strong focus on sales and achieving KPIs.
3. Ability to thrive in a dynamic, high-volume setting.
4. Strong time management and prioritization skills.
5. Attention to detail and a professional work ethic.

1. Proficiency in using technology and learning new systems.
2. Proficiency in Microsoft Outlook, Excel, Word, and PowerPoint.
3. Exceptional written and verbal communication skills.

Experience in a similar role within a high-volume retail or luxury service environment is required.

Gucci offers a supportive and inclusive work environment with opportunities for professional growth and development.

Gucci fosters a culture of creativity, innovation, and excellence. As part of the Kering Group, Gucci is committed to sustainability and ethical business practices, providing a dynamic and inclusive workplace where employees are encouraged to thrive and contribute to the brand's legacy.