Gucci Associate Store Director

Beverly Hills • USA

Saturday, May 10, 2025

Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Known for its innovative designs and commitment to excellence, Gucci offers a dynamic work environment that fosters creativity and professional growth. As an employer, Gucci emphasizes inclusivity, respect, and responsibility, creating a workplace where diverse talents can thrive and contribute to the brand's legacy of luxury and sophistication.

1. Lead the team in delivering superior client-centric service and after-sales experience to achieve high client satisfaction.
2. Support Team Managers in enhancing client experience and loyalty through hospitality and exclusivity.
3. Develop and implement local event and business opportunities through networking and leveraging top-client relationships.
4. Drive collaboration among Team Managers, Store Clienteling, and Store Training to achieve strong clienteling-related activities and training.
5. Guide the team in executing company CRM and client development initiatives, devising effective action plans.
6. Oversee the utilization of clienteling tools to drive client loyalty and acquisition.
7. Manage client flow on the selling floor to ensure exceptional service delivery.
8. Coach the team to manage and resolve client service issues, aiming to retain and enrich client relationships.
9. Lead company-driven local events and product launches to ensure client attendance and sales results.
10. Maintain knowledge of competition and local trends to stay connected with market evolution.
11. Act as a role model by embodying professionalism, ethics, and leadership with people and clients.
12. Assist Team Managers in managing team performance and development, ensuring high engagement and improvement.
13. Foster a growth mindset and challenge team members to seek innovative solutions.
14. Provide ongoing feedback, on-the-job coaching, and quality career conversations.
15. Inspire proactivity and accountability in cultivating and empowering talents in the store.
16. Lead engaging Store Briefings to communicate key business objectives and action plans.
17. Manage employee-relations matters in partnership with the Store Director and People Partner.
18. Attract, recruit, and retain a high-performing team, building a talent pipeline.
19. Support a consistent Gucci onboarding experience for new hires.
20. Partner with the Store Director to drive sales performance and achieve sales targets and KPIs.
21. Demonstrate sales leadership by engaging with top clients and ensuring high-level client service.
22. Manage stock levels to maximize full-price selling and maintain high sell-through.
23. Ensure team training on brand pillars and season strategy.
24. Drive company KPIs by identifying and implementing strategies when performance standards are not met.
25. Manage staff resources and schedules to drive sales and maintain client service standards.
26. Adhere to company policies and oversee operations, people, and security.
27. Manage stock levels and align with new product launches.
28. Comply with Loss Prevention audits and inventory reconciliations.
29. Oversee merchandise requests and shipments.
30. Provide accurate schedules and payroll records.
31. Support After Sales services and maintain Visual Merchandising standards.
32. Ensure adherence to health, safety, and security aspects.
33. Represent Gucci through appropriate wardrobe and presence.

1. Minimum of 4-6 years of sales management experience in retail, luxury retail, or service-related industry.
2. Bachelor’s Degree preferred.
3. High degree of ethics, professionalism, and integrity.
4. Ability to analyze selling reports and identify business trends.
5. Proven ability to drive positive client experiences and deliver results.
6. Ability to manage multiple tasks in a fast-paced environment.
7. Proficiency with Microsoft Office software.
8. Industry awareness and strong business acumen.
9. Strong verbal and written communication skills.
10. Excellent organizational skills.
11. Passion for the Fashion Industry.
12. Flexibility to work a retail schedule including evenings, weekends, and holidays.

1. Leadership and team management
2. Client relationship management
3. Sales and performance analysis
4. Event planning and execution
5. Networking and client development
6. Problem-solving and decision-making
7. Communication and interpersonal skills
8. Organizational and multitasking abilities
9. Proficiency in Microsoft Office
10. Industry knowledge and commercial awareness

A minimum of 4-6 years of sales management experience in retail, luxury retail, or a service-related industry is required.

Bachelor’s Degree is preferred.

A reasonable estimate of the current base salary range is $117,000 USD to $130,000 USD. Eligible employees may also participate in an employee benefits program and an incentive program.

Benefits include medical, dental, vision, paid time off (PTO), and a 401K plan.

Gucci fosters a culture of inclusivity and accessibility, emphasizing respect, responsibility, and trustworthiness. The company values diversity in thought, background, and skills, and promotes a collaborative and innovative work environment. Employees are encouraged to explore, connect, and build their talents, with a focus on continuous learning and development.