Glenmorangie House Experience and Engagement Manager

Glenmorangie, a distinguished name in the world of luxury wines and spirits, is committed to fostering a diverse and inclusive workplace that mirrors the rich diversity of its clientele. As part of a globally renowned conglomerate, the brand offers a dynamic and supportive environment where innovation and excellence are celebrated. Glenmorangie is dedicated to the well-being of its employees, offering flexible working arrangements and comprehensive mental health support.

1. Act as an ambassador for the Glenmorangie brand, passionately advocating its values.
2. Oversee the Front of House and Housekeeping functions, ensuring a 5-star guest experience.
3. Manage check-in and check-out processes, including guest requirements and billing.
4. Lead meal service periods to maintain high-quality service delivery.
5. Educate guests on the food and whisky journey, enhancing their experience.
6. Ensure tastings are conducted to the highest standard, maximizing upsell opportunities.
7. Collaborate with the House and Communications team for VIP and special events planning.
8. Maintain cleanliness in public areas, guest toilets, and back-of-house service areas.
9. Complete checklists for opening and closing shifts.
10. Conduct annual performance reviews and develop Personal Development Plans (PDPs) with team members.
11. Ensure compliance with Health & Safety policies and procedures in Guest Experience areas.

1. Proficiency in Microsoft applications.
2. Experience with Property Management Systems is advantageous.
3. Ability to manage diverse situations, including interactions with High Net Worth Individuals and VIPs.

1. Effective team management.
2. Strong interpersonal skills with the ability to connect easily with people.
3. Proactive problem-solving abilities.
4. Exemplifies company values.

Minimum of 3 years in a similar role within the luxury hospitality sector.

Competitive salary and benefits package.

Glenmorangie offers flexible working arrangements, generous leave entitlements, mental health support through a community of Mental Health First Aiders, and discounted gym memberships.

Glenmorangie prides itself on a culture of inclusivity and support, where diversity is celebrated, and employee well-being is prioritized. The company is dedicated to creating a workplace that is reflective of its diverse customer base and offers a range of inclusive policies to support its workforce.