Givenchy Team Manager

London UK

Friday, January 17, 2025

Givenchy is a renowned luxury fashion brand known for its innovative designs and high-quality products. The company is part of the Fashion & Leather Goods business group and operates globally, offering exceptional experiences to its customers.

1. Oversee the sales team to ensure optimal performance and exceptional customer experience.
2. Lead and coach the team on the shop floor, fostering autonomy, versatility, and excellence.
3. Implement and drive the selling ceremony based on excellence.
4. Train the team daily on all product categories.
5. Manage the zoning of the floor to optimize sales adviser presence.
6. Support team growth and motivation.
7. Participate in annual performance evaluations and action plan implementation.
8. Actively participate in team recruitment and training follow-up.
9. Ensure excellent customer experience and support sales to achieve objectives.
10. Develop and retain customers, deploying customer retention strategies.
11. Utilize digital tools to enhance sales.
12. Handle customer disputes.
13. Ensure team product knowledge and passion for the brand.
14. Collaborate with stakeholders for product reporting and stock status.
15. Work with the Visual Merchandising Team to maximize sales potential.

1. Minimum 5 years of retail experience.
2. Managerial experience is essential.
3. Experience in the luxury sector is a plus.

1. Fluency in English; a second language is preferred.
2. Excellent communication and relationship-building skills.
3. Ability to listen and persuade.
4. Result-oriented mindset.
5. Good reactivity and sense of initiative.
6. Organizational, analytical, and reporting skills.
7. Interest and talent for people development.

Minimum 5 years of retail experience, with managerial experience being essential. Experience in the luxury sector is a plus.

Located in London, the workplace fosters a professional and supportive environment with a focus on customer experience and business performance.