Givenchy Team Manager

Bicester UK

Friday, January 17, 2025

Givenchy is a renowned luxury fashion brand known for its innovative designs and exceptional quality. The company is part of the Fashion & Leather Goods business group and operates globally, offering a wide range of products including clothing, accessories, and fragrances.

1. Oversee the sales team to ensure optimal performance and exceptional customer experience.
2. Lead and coach the team on the shop floor, fostering autonomy, versatility, and excellence.
3. Implement and drive the selling ceremony based on excellence.
4. Train the team daily on all product categories.
5. Participate in morning briefings and manage floor zoning to optimize sales adviser presence.
6. Support team growth and motivation, and conduct annual performance evaluations.
7. Participate in recruitment and ensure training follow-up.
8. Offer excellent customer experience and support sales to achieve objectives.
9. Develop and retain customers, deploying customer retention strategies.
10. Use digital tools to enhance sales and handle customer disputes.
11. Ensure product knowledge within the team and challenge them on trends and competitor knowledge.
12. Collaborate with stakeholders for product performance assessment and sales boosting actions.
13. Work with the Visual Merchandising Team to maximize sales potential.

1. Minimum 5 years of retail experience, with luxury sector experience as a plus.
2. Managerial experience is essential.

1. Fluency in English; a second language is preferred.
2. Excellent communication and relationship-building skills.
3. Ability to listen and persuade.
4. Result-oriented mindset with a taste for challenges.
5. Good reactivity and sense of initiative.
6. Organizational, analytical, and reporting skills.
7. Interest and talent for people development.

Minimum 5 years of retail experience, with managerial experience being essential.

The role is based in Bicester Village, a vibrant shopping destination known for its luxury boutiques and dynamic environment. The company values a professional and supportive work environment with clear objectives focused on customer experience and business performance.