Givenchy Team Manager

Bicester • UK

Friday, January 17, 2025

Givenchy, a distinguished name in the luxury fashion industry, is part of the esteemed LVMH group, renowned for its commitment to excellence and innovation. As an employer, Givenchy offers a dynamic and inspiring environment where creativity and craftsmanship are at the forefront, providing employees with opportunities to thrive and contribute to the brand's prestigious legacy.

1. Lead and manage the sales team to ensure optimal performance and exceptional customer experiences.
2. Implement and uphold a selling ceremony based on excellence.
3. Conduct daily training sessions across all product categories.
4. Facilitate morning briefings and manage floor zoning to optimize sales adviser presence.
5. Support team members in their professional growth and motivation.
6. Participate in annual performance evaluations and action plan implementations.
7. Engage actively in recruitment processes within the team.
8. Ensure comprehensive follow-up on training initiatives.
9. Provide an exemplary customer experience and enforce these standards within the team.
10. Support sales efforts and guide the team to achieve sales objectives.
11. Challenge the team to continuously improve key performance indicators.
12. Develop and retain customers while implementing customer retention strategies.
13. Utilize digital tools to enhance sales.
14. Address and resolve customer disputes.
15. Ensure team product knowledge and convey passion for the brand and its heritage.
16. Challenge the team on trends, fashion news, and competitor knowledge.
17. Assess sales performance by product category and collaborate on actions to boost sales.
18. Collaborate closely with store management, retail management, and merchandising teams for product and stock reporting.
19. Work with the Visual Merchandising Team to maximize sales potential.

1. Minimum 5 years of retail experience, with luxury sector experience preferred.
2. Essential managerial experience.
3. Comprehensive product knowledge and adherence to high-standard selling ceremonies.
4. Ambassadorship of the Maison and its values.
5. Fluency in English, with a second language preferred.

1. Excellent communication and relationship-building skills.
2. Ability to listen and persuade effectively.
3. Challenge-oriented and results-driven mindset.
4. Strong reactivity and initiative-taking abilities.
5. Organizational, analytical, and reporting skills.
6. Interest and talent in people development.

Minimum 5 years of retail experience, with a preference for experience in the luxury sector.

Givenchy offers a comprehensive benefits package that includes opportunities for professional development, a supportive work environment, and the chance to be part of a prestigious luxury brand.

Givenchy fosters a culture of excellence, creativity, and innovation, where employees are encouraged to express their individuality and contribute to the brand's legacy. The workplace environment is collaborative and dynamic, with a strong emphasis on professional growth and development.