Givenchy Team Manager

Givenchy is a renowned luxury fashion brand known for its exceptional craftsmanship and innovative designs. The company is committed to providing an outstanding customer experience and fostering a professional and supportive work environment.

1. Oversee the sales team to ensure optimal performance and exceptional customer experience.
2. Lead and coach the team on the shop floor, promoting autonomy, versatility, and excellence.
3. Ensure a professional and supportive work environment with clear objectives.
4. Implement and drive the selling ceremony based on excellence.
5. Train the team daily on all product categories.
6. Participate in morning briefings and manage floor zoning to optimize sales adviser presence.
7. Support team growth, motivation, and day-to-day matters.
8. Participate in annual performance evaluations and action plan implementation.
9. Actively participate in team recruitment and training follow-up.
10. Ensure excellent customer experience and support sales to achieve objectives.
11. Challenge the team to improve key performance indicators.
12. Develop and retain customers, deploying customer retention strategies.
13. Use digital tools to enhance sales and handle customer disputes.
14. Ensure product knowledge within the team and promote the brand's history and icons.
15. Challenge the team on trends, fashion news, and competitor knowledge.
16. Assess sales performance by product category and implement actions to boost sales.
17. Collaborate with store management, retail management, and merchandising for product reporting and stock status.
18. Work with the visual merchandising team to maximize sales potential.

1. Minimum 5 years of retail experience.
2. Managerial experience is essential.
3. Experience in the luxury sector is a plus.

1. Fluency in English; a second language is preferred.
2. Excellent communication and relationship-building skills.
3. Ability to listen and persuade.
4. Result-oriented mindset with a taste for challenges.
5. Good reactivity and sense of initiative.
6. Organizational, analytical, and reporting skills.
7. Interest and talent for people development.

Minimum 5 years of retail experience with managerial experience.

The role is based in Bicester Village, London, offering a dynamic and engaging work environment in the luxury fashion sector.