Ginori 1735 Customer Service Specialist

Kering, a prestigious global luxury conglomerate, is renowned for its stewardship of iconic brands such as Gucci, Saint Laurent, and Bottega Veneta. The group is committed to nurturing creativity and excellence across its diverse portfolio, which spans couture, leather goods, jewelry, eyewear, and beauty. Ginori 1735, a distinguished member of the Kering family, epitomizes Italian craftsmanship and innovation in high-quality porcelain manufacturing. The brand is dedicated to empowering imagination sustainably, fostering a culture where employees can thrive and unleash their creative potential.

1. Manage order processing, including entering new customer orders and generating order confirmations.
2. Support pre-sales activities by handling samples, gifts, and consignment processes from data entry to preparation and shipment organization.
3. Provide customer and sales support by creating mailing lists, sending commercial and marketing materials, and preparing files and databases as per client requests.
4. Handle customer complaints by verifying received reports, processing replacement orders, and managing return procedures.

1. Previous experience in a similar role or context.
2. Proficiency in Microsoft Office, particularly Excel and Outlook.
3. Attention to detail, precision, and organizational skills.
4. Effective collaboration and communication skills with clients and colleagues across all business functions.
5. Fluency in Italian and English; knowledge of French is advantageous.
6. Registration in targeted placement lists.

1. Order management
2. Pre-sales support
3. Customer service
4. Complaint handling
5. Data entry
6. Communication
7. Team collaboration

Previous experience in customer service or a similar role is required.

Kering offers a stimulating and fulfilling work environment with opportunities for learning and growth. The company is committed to talent development and internal mobility, providing a platform for employees to reach their full potential.

Kering fosters a diverse and inclusive workplace, valuing diversity in all its forms. The company believes that a varied workforce enriches the workplace and enhances adaptability to a changing world. As an Equal Opportunity Employer, Kering welcomes applications from all qualified candidates.