Galeries Lafayette Senior Customer Advisor – Sinophone Concierge

Paris France

Monday, January 27, 2025

Galeries Lafayette, a prestigious name in the world of luxury retail, is part of a larger conglomerate renowned for its commitment to innovation and excellence. As an employer, Galeries Lafayette offers a dynamic and inclusive environment where creativity and diversity are celebrated. With a rich heritage in fashion, beauty, home, jewelry, watchmaking, and gourmet food, the company is dedicated to providing an enchanting shopping experience that delights customers and inspires employees alike.

1. Welcome and inform clients about various services and current commercial and event activities at the store.
2. Promote and sell store services and complementary products such as gift cards, loyalty cards, financing options, delivery, and shipping.
3. Manage the services offered within the Concierge Space, including payment processing, tax refunds, returns, exchanges, shipping, and delivery.
4. Handle diverse customer complaints with professionalism and efficiency.
5. Ensure a high standard of hospitality in the Lounges, including dedicated catering services.

1. Fluency in Mandarin and English; proficiency in a third language is advantageous.
2. Proven ability to build trustful relationships with clients and provide personalized solutions.
3. Adaptability and action-oriented mindset.

1. Exceptional customer service and communication skills.
2. Strong problem-solving abilities.
3. Sales acumen and ability to promote services and products.

Previous experience in a customer-facing role within the luxury retail sector is required.

A fixed annual salary of €22,080 gross, with a stimulating variable component up to €115 gross per month, plus a thirteenth month bonus.

Benefits include a closing bonus, vacation bonus, profit-sharing, 80% coverage of transportation costs, discounts on purchases, and a personalized onboarding process. Opportunities for career advancement are available, with one-third of positions filled internally in 2023.

Galeries Lafayette fosters a vibrant and inclusive culture, embracing diversity with 98 nationalities represented within the group. The company is committed to equality and inclusivity, actively working against everyday sexism and promoting gender equality through initiatives like the StOpE charter. Employees thrive in an environment that values creativity, joy, and engagement.