Galeries Lafayette Retail Sales Manager

A prestigious luxury fashion maison with an international retail footprint, dedicated to craftsmanship, impeccable client service and curated retail experiences. The employer operates within the high-end fashion and leather goods sector and typically aligns with the standards and commercial sophistication of major luxury groups.

1. Lead and coach a boutique sales team to deliver and exceed weekly, monthly and annual sales targets.
2. Develop and sustain long-term client relationships through personalised clienteling, VIP service and after-sales follow-up.
3. Manage day-to-day boutique operations including visual merchandising, stock control, inventory accuracy and loss-prevention procedures.
4. Recruit, onboard and conduct ongoing training to uphold brand service standards, product knowledge and selling techniques.
5. Analyse sales KPIs and CRM data to build action plans, forecast demand and optimise assortment and staffing levels.
6. Coordinate in-store events, private appointments and client outreach initiatives to drive traffic and conversion.
7. Ensure compliance with brand presentation guidelines, store policies and local regulatory requirements.

1. Proven leadership capability with experience managing and developing retail teams in a premium or luxury environment.
2. Strong commercial acumen with a track record of meeting or exceeding sales targets.
3. Excellent interpersonal skills and a client-focused demeanour; ability to foster long-term relationships with high-net-worth clients.
4. Organisational aptitude for inventory management, visual standards and multi-tasking in a fast-paced retail setting.
5. Adaptability to brand procedures, luxury service protocols and high expectations for presentation and discretion.

1. Clienteling
2. Team leadership
3. Visual merchandising
4. KPI analysis and sales reporting
5. Inventory control and loss prevention
6. CRM usage and client database management
7. Event coordination
8. Strong commercial selling techniques

Typically 3–5 years of progressively responsible experience in retail sales, including at least 1–2 years in a supervisory or managerial role within premium or luxury fashion retail. Demonstrated success driving sales and developing client relationships is required.

Bachelor's degree in business, retail management, hospitality or a related discipline preferred; equivalent professional experience in luxury retail may substitute for formal qualifications.

The workplace culture is service-driven and detail-oriented, with an emphasis on craftsmanship, refined client interactions and commercial excellence. Teams operate collaboratively under high standards of presentation and discretion, blending a boutique atmosphere with an international luxury mindset.