Galeries Lafayette Personal Shopper

Paris • France

Wednesday, May 21, 2025

Galeries Lafayette, a prestigious name in the world of luxury retail, is part of a larger conglomerate renowned for its commitment to diversity and inclusivity. As a family-owned group, Galeries Lafayette prides itself on its vibrant and dynamic work environment, offering employees the opportunity to engage with the latest trends in fashion, beauty, home, jewelry, watches, and food. The company is dedicated to creating a joyful and creative shopping experience for its clientele.

1. Welcome high-end clientele in accordance with service protocols.
2. Promote the store and its services, communicating and enhancing the brands, current events, offers, and services.
3. Recruit new high-end clientele in alignment with service expectations.
4. Act as an ambassador for Galeries Lafayette's image to a targeted high-end client base through communication and promotion of store services.
5. Assist clients in the preparation, execution, and finalization of their shopping journey.
6. Conduct preparatory phone interviews with clients to identify their needs and propose a product selection that aligns with their stylistic preferences.
7. Stage selected products to encourage purchases, enhancing product presentation and creating a compelling sales scene.
8. Execute sales in accordance with luxury protocols, attentively listening to client needs and offering tailored advice.
9. Know and apply internal procedures, personally assisting clients with their requests.
10. Offer the full range of store products and services, engaging other services as needed.
11. Ensure compliance with merchandise borrowing and return procedures.
12. Facilitate remote client interactions (live shopping, remote sales, wishlists) in line with service rhythms and rules.
13. Finalize sales transactions according to service protocols, including organizing payment, tax refunds, and service arrangements.
14. Guarantee proper product packaging and preparation for delivery or shipment.
15. Return borrowed products and report on activities, entering client information into the database.
16. Report any disputes or issues to the Manager.
17. Maintain personalized client relationships during each appointment, fostering loyalty.
18. Manage and develop a client portfolio, proposing and sharing special client attentions with Managers (event invitations, private sales, previews).

1. Academic training in Fashion and Styling.
2. Experience in luxury boutique sales.
3. In-depth knowledge of high-end client expectations and behavior.
4. Proficiency in English at a fluent level; a third language is advantageous.

1. Client-oriented approach.
2. Expertise in fashion and trends.
3. Ability to build trustful relationships with clients and provide personalized solutions.
4. Adaptability and action-oriented mindset.
5. Capability to adjust approach and behavior to different situations.

Previous experience in luxury boutique sales is required.

Academic training in Fashion and Styling is required.

Compensation includes a fixed salary over 13 months, aligned with experience and skills.

Benefits include a vacation bonus, 80% coverage of transportation costs, profit-sharing and participation bonuses, employee discounts, personalized onboarding, and dynamic career progression opportunities.

Galeries Lafayette fosters an inclusive and supportive workplace culture, embracing diversity with 98 nationalities represented within the group. The company is committed to gender equality and actively combats everyday sexism, having signed the StOpE charter in 2019. Employees thrive in an environment that values creativity and innovation, with a focus on continuous improvement and client satisfaction.