Galeries Lafayette Marketing and Client Relations Manager

Clermont-Ferrand • France

Wednesday, May 21, 2025

Galeries Lafayette, a prestigious name in the world of retail, offers a dynamic and innovative environment for professionals in the lifestyle sector, encompassing fashion, beauty, home, jewelry, watches, and food. As part of a family-owned group, Galeries Lafayette is committed to inclusivity and diversity, with a workforce representing 98 nationalities. The group is renowned for its commitment to equality and has taken significant steps to promote inclusivity and combat ordinary sexism, including signing the StOpE charter in 2019.

1. Design and organize exclusive commercial events to create unique and memorable experiences for clients.
2. Support the deployment of communication strategies that highlight the brand's positioning and values.
3. Ensure brand recognition and refine the store's brand identity.
4. Develop and implement strategies to enhance in-store experiences and foster customer loyalty, collaborating across departments.
5. Provide a joyful, creative, and engaged shopping experience to customers.
6. Maintain service excellence by analyzing customer expectations through satisfaction indicators.

1. Proven ability to achieve impactful business results and lead teams to meet objectives.
2. Adaptability to various situations with the ability to adjust approaches as needed.
3. Strategic thinking to identify market trends and long-term challenges, finding opportunities to create sustainable value.

1. Event planning and organization
2. Strategic communication
3. Brand management
4. Customer experience enhancement
5. Cross-departmental collaboration
6. Customer satisfaction analysis

Significant experience in marketing and client relations within the retail or luxury sector is required.

Bachelor's degree in Marketing, Business Administration, or a related field is preferred.

Annual gross salary between €38,000 and €42,000, with a potential variable bonus up to €3,500.

Benefits include a 13-month salary, profit-sharing bonuses, a vacation bonus, 80% public transport reimbursement, employee discounts, and two days per year to volunteer for a charity of choice during work hours.

Galeries Lafayette fosters a culture of joy, creativity, and engagement, encouraging employees to push the boundaries of commerce and delight customers. The company values diversity and inclusivity, creating an environment where all generations and backgrounds can thrive.