Galeries Lafayette Guest Relations Specialist

Paris • France

Tuesday, April 1, 2025

Galeries Lafayette, a distinguished name in the luxury retail sector, is part of a larger conglomerate renowned for its commitment to diversity and inclusivity. The company offers a dynamic and engaging environment where employees can thrive and contribute to a legacy of excellence in fashion, beauty, home, jewelry, watches, and food. As a family-owned group, Galeries Lafayette fosters a culture of creativity and innovation, encouraging its employees to push the boundaries of commerce and customer experience.

1. Serve as the initial point of contact for visitors, ensuring a positive first impression and overall customer satisfaction.
2. Enhance the store's image by addressing customer inquiries and maintaining high standards of customer service.
3. Welcome and direct clients, adjusting activities based on priorities and handling situations with diplomacy.
4. Inform management of disputes, offer customer gestures, and support sales through mobile tax refund and payment processes.
5. Conduct transactions, promote the loyalty card, and manage cash operations.
6. Maintain versatility across service areas, upkeep the environment, and create gift cards.
7. Facilitate customer journey, support sales, and promote store services.
8. Assist clients with tax refund processes, prepare and input forms.
9. Ensure compliance with tax refund management rules and inform clients about customs procedures.
10. Issue and track invoices related to tax refunds.

1. Customer-oriented mindset with a strong ability to build trust and provide personalized solutions.
2. Action-oriented with a readiness to embrace new challenges and opportunities.
3. Adaptability and agility in learning and adjusting to new situations.
4. Strong teamwork skills, naturally engaging colleagues in projects.

1. Excellent communication and interpersonal skills.
2. Proficiency in handling customer service and sales support tasks.
3. Ability to manage cash operations and promote store services.
4. Strong organizational skills and attention to detail.

Previous experience in customer service or a similar role in the retail industry is preferred.

High school diploma or equivalent.

A fixed monthly salary of €1,815 gross, with a potential variable component up to €150 gross per month based on sales performance.

Benefits include a profit-sharing scheme, employee discounts, a 13th-month bonus, 80% transportation cost coverage, meal vouchers, personalized onboarding, and career development opportunities.

Galeries Lafayette prides itself on its inclusive and supportive culture, celebrating diversity with employees from 98 nationalities. The company is committed to gender equality and actively combats everyday sexism, having signed the StOpE charter in 2019. Employees are encouraged to innovate and create delightful experiences for customers in a vibrant and ever-evolving retail environment.