Galeries Lafayette Guest Relations Specialist

Galeries Lafayette is a renowned lifestyle group offering a diverse range of products in fashion, beauty, home, jewelry, watches, and food. Known for its creative and engaging retail experiences, the company is committed to innovation and customer delight. Galeries Lafayette is a dynamic workplace where every day brings new opportunities.

1. Enhance the store's image and ensure excellent customer relations.
2. Welcome and guide customers, adapting activities based on priorities.
3. Inform management of disputes, offer special attentions, and support sales with mobile tax refunds and payments.
4. Handle payments, promote loyalty cards, and manage cash operations.
5. Ensure versatility in service areas, maintain the environment, and create gift cards.
6. Facilitate the customer journey, support sales, and promote store services.
7. Assist clients with tax refund processes, establish and input forms.
8. Control and adhere to tax refund management rules, and inform about customs procedures.
9. Issue and track invoices related to tax refunds.

1. Customer orientation
2. Action-oriented
3. Adaptability
4. Team cooperation

Experience in customer service or retail is preferred.

A fixed salary of €1801.80 gross per month, with a potential variable component up to €150 gross per month based on sales performance.

Profit-sharing and participation bonusEmployee discounts on purchases13th-month bonus based on tenure80% coverage of transportation costsMeal vouchers worth €10 per working day, 60% funded by the employerPersonalized onboardingDynamic and diverse career path

Galeries Lafayette is committed to diversity and inclusion, boasting a workforce of 98 nationalities. The company fosters an inclusive and supportive environment, promoting gender equality and combating everyday sexism. Located on the iconic Champs Elysées, the workplace is vibrant and welcoming.