Galeries Lafayette Customer Service Associate

Metz • France

Monday, February 17, 2025

Galeries Lafayette, a prestigious name in the world of retail, is a part of a larger conglomerate known for its commitment to diversity and inclusion. The group prides itself on fostering an environment where creativity and innovation thrive, offering a dynamic and engaging workplace for its employees. With a rich heritage in lifestyle retail, encompassing fashion, beauty, home, jewelry, watches, and food, Galeries Lafayette is synonymous with a joyful, creative, and committed approach to commerce.

1. Welcome and guide customers, providing a distinctive experience.
2. Promote in-store services such as tax refunds, loyalty programs, alterations, gift cards, and Click & Collect, tailored to customer needs.
3. Resolve customer disputes with an open-minded approach to ensure satisfaction.
4. Assist customers in subscribing to loyalty and payment cards.

1. Customer-oriented mindset.
2. Ability to build trustful relationships with clients.
3. Adaptability to various situations.

1. Proficiency in technology and eagerness to adopt new innovations.
2. Strong interpersonal and communication skills.
3. Problem-solving abilities.

Previous experience in customer service or retail is preferred.

Fixed annual salary starting at €23,500 for junior roles, with potential variable pay up to €1,080 annually.

Benefits include a 13-month salary, performance-based bonuses, a vacation bonus, 80% coverage of public transport subscription, employee discounts, and two days annually for volunteering.

Galeries Lafayette is committed to creating an inclusive and supportive environment, celebrating diversity with 98 nationalities represented within the group. The company actively promotes gender equality and inclusivity, having signed the StOpE charter against everyday sexism in 2019.