Galeries Lafayette Customer Service Advisor - Concierge

Galeries Lafayette is a renowned lifestyle brand offering a vibrant and creative shopping experience in fashion, beauty, home, jewelry, watches, and food. The company is committed to joyful and engaging commerce, constantly evolving to enchant its customers.

1. Welcome and inform clients about various services and current commercial and event activities at the store.
2. Promote and sell store services and complementary products such as gift cards, loyalty cards, financing cards, delivery, and shipping.
3. Manage services offered at the Concierge Desk, including payment processing, tax refunds, returns, exchanges, shipping, and delivery.
4. Handle diverse customer complaints.
5. Ensure a welcoming atmosphere in the Lounges with dedicated catering services.

1. Client-oriented with the ability to build trustful relationships.
2. Adaptable to different situations and action-oriented.

1. Fluency in English and Mandarin Chinese is essential.
2. Proficiency in a third language is a plus.

Experience in customer service or a similar role is preferred.

Fixed annual salary of €21,700 gross, with a variable component up to €237 gross per month. Includes a thirteenth month salary.

Closure bonus.Vacation bonus.Profit-sharing and participation bonuses.80% coverage of transportation costs.Opportunity to work 12 Sundays per year on a voluntary basis.Employee discounts.Personalized onboarding support.Dynamic and diverse career path with internal promotion opportunities.

Galeries Lafayette promotes a diverse and inclusive workplace, with 98 nationalities represented. The company is committed to equality and inclusivity, supporting initiatives against ordinary sexism and fostering a supportive environment for all employees.