Galeries Lafayette Customer Relations Manager

Paris France

Wednesday, January 29, 2025

Galeries Lafayette, a prestigious name in the world of luxury retail, is part of a dynamic group that includes renowned brands such as La Redoute, Bazarchic, Louis Pion, Eataly Paris Marais, Citynove, and Mauboussin. As an employer, Galeries Lafayette offers a vibrant and inclusive work environment, where creativity and innovation are at the forefront of its operations. The company is committed to diversity and inclusion, with a workforce representing 98 nationalities, and actively promotes equality and a supportive atmosphere for all employees.

1. Develop and implement strategies to enhance in-store experiences and foster customer loyalty, in collaboration with other departments.
2. Deliver a joyful, creative, and committed shopping experience to customers.
3. Ensure service excellence by analyzing customer satisfaction indicators.
4. Identify trends and opportunities to enrich the shopping experience.
5. Support team development and oversee daily operations.
6. Ensure compliance with service-related procedures, including payments, tax refunds, and sensitive situations.
7. Promote personalized services in collaboration with Personal Advisors.

1. Proven ability to adapt to new challenges and environments.
2. Demonstrated leadership skills with a focus on team engagement.
3. Ambitious mindset with a focus on achieving impactful business results.

1. Problem-solving and decision-making skills.
2. Team-building and motivational skills.
3. Strategic thinking and customer-focused mindset.

Significant experience in customer relations or a similar role within the retail or luxury sector.

Fixed annual salary over 13 months, with a variable component up to €3,500 gross annually.

Benefits include a profit-sharing bonus, a vacation bonus, 80% coverage of public transport subscription, employee discounts, and two days per year for volunteering during work hours.

Galeries Lafayette fosters a culture of inclusivity and diversity, where employees from various backgrounds come together in a supportive and innovative environment. The company is dedicated to gender equality and actively combats everyday sexism, having signed the StOpE charter in 2019. Employees are encouraged to embrace creativity and change, making each day unique and inspiring.