Francis Kurkdjian Global Customer Service and Marketing Assistant Intern

Paris • France

Wednesday, March 19, 2025

Maison Francis Kurkdjian, established in 2009, is a distinguished member of the LVMH group, renowned for its exquisite collection of unique fragrances crafted with the utmost dedication to the traditions of French perfumery. With a presence in nearly 800 prestigious retail locations worldwide, the Maison is experiencing significant growth, offering stimulating opportunities for employees to develop new skills and showcase their talents. As a proud member of the Comité Colbert since 2016, the Maison is committed to fostering an inclusive environment where diversity is celebrated and every individual can thrive.

1. Oversee the supervision of two customer service hubs located in Paris and the USA, ensuring continuous improvement of the customer experience.
2. Manage order processing and address customer complaints efficiently using Salesforce Service Console and ERP systems.
3. Collaborate with internal teams such as Logistics, IT, and Quality to resolve complex issues, ensuring transparent communication with clients.
4. Ensure proper handling of product returns and refunds for e-commerce orders.
5. Monitor and analyze the performance of customer service hubs, consolidating market performances and suggesting optimizations.
6. Draft and update procedural articles in Salesforce Service Cloud to enhance the knowledge base available to advisors.
7. Analyze B2C customer feedback to identify areas for improvement and synthesize feedback into monthly and weekly reports.
8. Participate in the collection and analysis of customer feedback through various channels to enhance offerings and internal processes.
9. Assist in the coordination of omni-channel CRM projects, including workshop preparation, animation support, and presentation creation.
10. Aid in the preparation of parcel shipments, ensuring accurate delivery information and timely dispatch.

1. Currently pursuing a Master's degree in business or a related field, seeking a gap year or end-of-study internship.
2. Demonstrates excellent interpersonal and organizational skills.
3. Autonomous, meticulous, and proactive, with the ability to coordinate with various stakeholders in a multicultural environment.
4. Fluent in English.

1. Proficient in Excel (pivot tables, advanced functions) and PowerPoint.
2. Experience in digital marketing or customer service is advantageous.

Ideal candidates will have a minimum of 6 months of experience in digital marketing or customer service.

Master's degree in progress (business school or equivalent).

The position offers a dynamic work environment within a leading luxury fragrance house, providing invaluable experience in global customer service and CRM.

Maison Francis Kurkdjian prides itself on being an equal opportunity employer, dedicated to creating an inclusive environment where diversity is valued. The Maison believes that diversity and inclusion are essential to the success and enrichment of its team.