Fendi Store Manager

Fendi is an Italian luxury fashion house renowned for its leather goods, craftsmanship and progressive creativity. As part of the LVMH group, the brand combines artisanal savoir-faire with international retail and client-service excellence, operating flagship boutiques and travel retail locations around the world.

1. Lead the store to achieve and exceed sales targets and KPIs, analysing performance and implementing corrective action plans.
2. Drive client acquisition and retention through active clienteling, CRM initiatives and in-store events to build a loyal VIP clientele.
3. Provide direct sales leadership by coaching, motivating and setting clear targets for the sales team; conduct regular individual reviews and daily coaching.
4. Manage recruitment, induction, training and talent development in coordination with HR; establish in-store training routines and mentoring programmes.
5. Ensure flawless execution of all operational, stock and administrative procedures, including roster planning and cost control.
6. Oversee customer service standards and manage Mystery Shopper performance with targeted improvement plans.
7. Maintain Visual Merchandising standards in line with brand guidelines and align displays to commercial priorities.
8. Act as brand ambassador to VIP clients and represent Fendi in the local marketplace, monitoring competitor activity and market trends.
9. Prepare and submit sales and operational reports to regional management; communicate store-level decisions and staff matters promptly.

1. Minimum 10 years' experience in a managerial role within luxury retail, with demonstrable success in meeting sales targets.
2. Bachelor's degree preferred; Master's degree advantageous.
3. Fluent English (mandatory); additional languages are a plus.
4. Proven leadership, strong communication and interpersonal skills with the ability to inspire teams and maintain high image standards.
5. Solid administration and financial acumen, including experience managing budgets, costs and store-level P&L indicators.
6. Excellent customer-service orientation and demonstrated ability to develop VIP relationships.

1. Sales leadership and KPI analysis
2. Clienteling and CRM tools
3. Retail management system knowledge
4. Visual Merchandising
5. Stock management and back-office procedures
6. Mystery Shopper programme improvement
7. Recruitment, induction and employee development
8. Strong computer skills

More than 10 years in a managerial position within luxury fashion or leather goods retail, with a proven track record of meeting sales targets, developing VIP clients and leading high-performing teams.

Bachelor's degree preferred; Master's degree is advantageous.

Fendi combines Roman artisanal heritage with contemporary creativity and an international luxury retail culture. The workplace emphasises craftsmanship, impeccable client service and high standards of presentation, while fostering internal talent development within the LVMH ecosystem.