Fendi Store Manager

Kuala Lumpur • Malaysia

Thursday, February 5, 2026

Fendi, a distinguished name in the luxury fashion industry, is part of the esteemed LVMH group, known for its commitment to craftsmanship, quality, and creativity. As an employer, Fendi offers a dynamic and enriching environment where innovation and excellence are at the forefront. Employees are encouraged to embody the brand's values and contribute to its legacy of luxury and style.

1. Monitor and achieve store performance by tracking and ensuring that KPIs targets are met.
2. Strategize and implement necessary improvement plans, taking calculated risks when applicable.
3. Conduct daily briefings to provide team members with business overviews and reinforce salesfloor behaviors.
4. Demonstrate sales leadership and set performance targets for the team and individuals.
5. Stay informed about local and global environments and their impact on sales and business.
6. Propose in-store activities to engage staff and foster a positive team atmosphere.
7. Instruct and supervise staff in executing company operating procedures and ensuring compliance.
8. Manage quality of customer service to meet customer expectations and develop loyal clientele.
9. Act as a brand ambassador to strengthen relationships with VIP clientele.
10. Motivate and challenge team members to achieve sales targets and assign daily tasks.
11. Collaborate with HR in recruiting qualified applicants and supervise store personnel.
12. Ensure proper management of staffing rosters and provide necessary working tools.
13. Set up in-store training routines and identify training needs for talent development.
14. Review and submit sales and operational reports to management.
15. Ensure Fendi's standards are applied and maintained across customer service and operations.
16. Ensure Visual Merchandising is consistent with company standards.

1. Minimum 5 years of related experience in the retail/luxury industry, with at least 3 years in a boutique lead role.

1. Strong business acumen and result-driven orientation.
2. Proficiency in MS Office, CRM, and retail tools.
3. Ability to build strong client relationships and deliver client-centric solutions.
4. Effective decision-making skills with an appropriate level of risk-taking.
5. Ability to plan and prioritize work to meet organizational goals.
6. Experience in developing people and ensuring proper development plans.
7. Ability to work with a culturally diverse team.

Minimum 5 years of related experience in the retail/luxury industry, with at least 3 years in a boutique lead role.

Fendi offers a comprehensive benefits package, including opportunities for career growth and development within the LVMH group.

Fendi fosters a culture of innovation, excellence, and inclusivity. The brand values diverse perspectives and encourages employees to take ownership of their learning and development. The work environment is dynamic, with a focus on collaboration and achieving shared goals.