Fendi Store Manager

Kuala Lumpur • Malaysia

Thursday, May 8, 2025

Fendi, a prestigious name in the luxury fashion industry, is part of the esteemed LVMH Group, a global leader in high-quality products. As an employer, Fendi offers a dynamic and innovative work environment, fostering creativity and excellence in craftsmanship. The brand is renowned for its commitment to quality, innovation, and the development of its employees.

1. Monitor and achieve store performance by tracking and ensuring that KPIs targets are met.
2. Strategize and implement necessary improvement plans, taking calculated risks when applicable.
3. Conduct daily briefings to provide team members with a business overview and reinforce salesfloor behaviors.
4. Demonstrate sales leadership and set performance targets for the team and individuals.
5. Propose in-store activities to engage staff and foster a positive team atmosphere.
6. Instruct and supervise staff in executing company operating procedures and ensuring compliance.
7. Manage customer service quality to meet expectations and develop loyal customers.
8. Act as a brand ambassador to strengthen relationships with VIP clientele and new customers.
9. Motivate and challenge team members to achieve sales targets and assign daily tasks.
10. Collaborate with HR in recruiting qualified applicants to meet store needs.
11. Ensure proper management of staffing rosters and store coverage.
12. Set up in-store training routines and identify training needs for talent development.
13. Review and submit sales and operational reports to management.
14. Ensure Fendi's standards are applied across customer service, internal control, and back-office activities.
15. Ensure Visual Merchandising is consistent with company standards.

1. Minimum 8-10 years of experience in the retail/luxury industry with at least 3 years in a boutique lead role.
2. Strong business acumen and result-driven mindset.
3. Proficient in MS Office, CRM, and retail tools.
4. Experience in building strong client relationships and delivering client-centric solutions.
5. Ability to make effective and timely decisions with appropriate risk-taking.
6. Experience in developing people and ensuring proper development/succession plans.

1. Strong leadership and team management skills.
2. Excellent communication and interpersonal abilities.
3. Strategic thinking and problem-solving skills.
4. Proficiency in retail management software and tools.
5. Ability to work with a culturally diverse team.

Minimum 10 years of experience in the retail or luxury industry, with at least 3 years in a leadership role.

Fendi offers a competitive benefits package, including opportunities for career development and advancement within the global LVMH network.

Fendi promotes a culture of excellence, creativity, and innovation. The company values diversity and encourages a collaborative environment where employees are motivated to excel and contribute to the brand's prestigious legacy.