Fendi Store Manager

Fendi, a prestigious name in the luxury fashion industry, is renowned for its exquisite craftsmanship and innovative designs. As part of the LVMH Group, Fendi offers a dynamic work environment that values creativity and excellence. Employees are encouraged to embody the brand's commitment to quality and sophistication, contributing to its global reputation for luxury and style.

1. Oversee overall store management, including staff, merchandise, and customer service.
2. Achieve sales objectives and store profitability goals.
3. Maintain high operational and merchandising standards.
4. Build and coach a highly motivated team to enable progression within Fendi.
5. Monitor and achieve store performance by ensuring KPIs are met.
6. Strategize and implement improvement plans, taking calculated risks where necessary.
7. Conduct daily briefings to reinforce salesfloor behaviors and action plans.
8. Manage customer service quality to meet and exceed expectations.
9. Develop loyal Fendi customers and strengthen relationships with VIP clientele.
10. Motivate and challenge team members to achieve sales targets.
11. Collaborate with HR for recruiting and staff management.
12. Set up and manage in-store training routines.
13. Ensure compliance with company policies and procedures.
14. Review and submit sales and operational reports to management.
15. Ensure visual merchandising aligns with company standards.

1. Minimum 5 years of experience in retail/luxury industry, with at least 3 years in a boutique lead role.
2. Strong business acumen and goal-oriented mindset.
3. Proficiency in MS Office, CRM, and retail tools.
4. Experience in building strong client relationships and delivering client-centric solutions.
5. Ability to make effective and timely decisions with an appropriate level of risk-taking.
6. Experience in developing people and ensuring proper succession planning.

1. Leadership and team management
2. Sales and performance management
3. Customer service excellence
4. Strategic planning and execution
5. Visual merchandising
6. Training and development
7. Operational management

Minimum 5 years of related experience in the retail or luxury industry, with at least 3 years in a leadership role.

Fendi fosters a culture of creativity and excellence, where employees are encouraged to innovate and contribute to the brand's legacy of luxury. The work environment is dynamic and inclusive, valuing diverse perspectives and cultural backgrounds.