Fendi Store Manager

Fendi is an Italian luxury maison renowned for its craftsmanship in leather goods, ready-to-wear and accessories. The brand operates globally within the LVMH group and is recognized for combining artisanal savoir‑faire with contemporary creativity. As an employer, Fendi maintains exacting standards of client service and product presentation, cultivating teams that deliver highly personalised luxury experiences.

1. Lead the Istinye store to achieve sales targets and KPI objectives through active management and clear performance metrics.
2. Drive business development and cross‑category selling while promoting Fendi’s heritage, materials and creativity to cultivate a loyal client base.
3. Oversee day‑to‑day store operations, ensuring compliance with company stock, administration and internal control procedures.
4. Manage, coach and develop the sales team: set individual and team targets, conduct daily briefs, provide regular performance reviews and deliver induction and in‑store training.
5. Implement CRM and clienteling activities, organise in‑store events and act as a brand ambassador to strengthen VIP relationships.
6. Analyse sales data and local market dynamics, propose and execute action plans to improve results and Mystery Shopper outcomes.
7. Ensure Visual Merchandising standards are applied consistently and that store presentation aligns with commercial priorities.
8. Control operating costs, manage staff rota to ensure appropriate coverage and submit regular sales and operational reports to management.

1. Minimum 10 years’ experience in a managerial role within luxury retail, with demonstrable people‑management success.
2. Bachelor’s degree preferred; Master’s degree an advantage.
3. Fluent English (mandatory); additional languages are an asset.
4. Proven selling and clienteling expertise with strong relationship management skills.
5. Solid administration and financial acumen with experience managing KPIs and P&L‑related responsibilities.
6. Leadership presence, strong organisational skills, and the ability to motivate teams to high performance.
7. High professional standards for personal image and client service.

1. CRM tools and clienteling actions
2. Retail management system knowledge
3. Visual Merchandising
4. Mystery Shopper improvement plans
5. Computer skills

More than 10 years of progressive managerial experience in luxury retail, with a track record of meeting sales targets, developing talent and delivering exceptional client service.

Bachelor’s degree preferred; Master’s degree advantageous.

Fendi’s workplace culture emphasizes craft, creativity and impeccable client service. Teams operate with high standards of presentation and conduct, while leaders are expected to cultivate talent, deliver personalised experiences and embody the brand’s luxury ethos.