Fendi Store Manager

Geneva Switzerland

Thursday, January 30, 2025

Fendi, a distinguished member of the LVMH Group, epitomizes the pinnacle of luxury fashion, renowned for its unparalleled craftsmanship, innovative designs, and rich heritage. As an employer, Fendi offers a dynamic and inspiring environment where creativity and excellence are at the forefront, providing employees with opportunities to thrive within the prestigious landscape of luxury retail.

1. Monitor and achieve store performance using relevant KPIs.
2. Assist in the selling process and demonstrate sales leadership.
3. Conduct daily briefings and animate with a 'Team Board'.
4. Analyze business performance and implement action plans to improve results and generate sales.
5. Set performance targets for the team and individuals.
6. Stay informed about the local trading environment and competitors' activities.
7. Manage and supervise the team in executing company operating and stock procedures.
8. Ensure high-quality customer service to meet client expectations.
9. Develop loyal clients and implement CRM tools and clienteling actions, including in-store events.
10. Act as a brand ambassador to strengthen relationships with VIP clients.
11. Improve Mystery Shopper results through action plans.
12. Motivate employees to maximize team spirit and promote teamwork.
13. Enhance individual performance through monthly discussions and daily coaching.
14. Collaborate with HR in recruiting qualified applicants.
15. Supervise store personnel and enforce company policies.
16. Manage staffing rosters to ensure appropriate store coverage.
17. Set up in-store training routines and conduct induction training for new joiners.
18. Identify training needs and communicate them to the HR department.
19. Manage day-to-day administrative needs.
20. Review and submit sales and operational reports to management.
21. Inform management of store-level decisions and staff issues.
22. Control costs and ensure efficient store operations.
23. Maintain Fendi's standards across customer service, internal control, and back-office activities.
24. Ensure visual merchandising aligns with company standards and sales performance.

1. More than 10 years of experience in a managerial role.
2. Bachelor’s degree or master’s degree preferred.
3. Strong selling and communication skills.
4. Proficiency in administration and financial skills.
5. Excellent relationship-building skills.
6. Leadership, confidence, organization, and professionalism.
7. Strong customer service skills.
8. Computer skills and retail management system knowledge.
9. Goal-oriented and capable of multitasking.
10. Strong knowledge and/or interest in the fashion/luxury industry.
11. Fluency in English; additional languages are a plus.

1. Leadership and team management.
2. Sales and customer service excellence.
3. Strategic business analysis and planning.
4. Effective communication and interpersonal skills.
5. Proficiency in retail management systems.
6. Visual merchandising expertise.

A minimum of 10 years in a managerial role within the luxury retail sector is required.

Bachelor’s degree or master’s degree preferred.

Fendi offers a comprehensive benefits package, including opportunities for professional growth, access to exclusive industry events, and a collaborative work environment that fosters creativity and innovation.

Fendi's workplace culture is characterized by a commitment to excellence, creativity, and innovation. Employees are encouraged to express their individuality while working collaboratively towards common goals. The company values diversity and inclusivity, creating an environment where every team member can thrive and contribute to the brand's legacy.