Fendi Store Director

Paris • France

Tuesday, January 21, 2025

Fendi, a prestigious name in the luxury fashion industry, is part of the esteemed LVMH Group, renowned for its commitment to excellence, innovation, and craftsmanship. As an employer, Fendi offers a dynamic and inspiring environment where creativity and passion are at the forefront, providing employees with the opportunity to contribute to the legacy of a brand that epitomizes luxury and sophistication.

1. Monitor and achieve store performance using relevant KPIs.
2. Assist in the selling process and demonstrate sales leadership.
3. Conduct daily briefings and animate them with a 'Team Board'.
4. Analyze business performance and implement action plans to improve results and generate sales.
5. Set performance targets for the team and individuals with relevant KPIs.
6. Stay informed about the local trading environment and competitors' activities.
7. Manage and supervise the team in executing company operating and stock procedures.
8. Ensure customer service quality meets client expectations.
9. Develop loyal Fendi clients and implement CRM tools and clienteling actions.
10. Act as a brand ambassador to strengthen relationships with VIP clients.
11. Improve Mystery Shopper Results through action plans.
12. Effectively manage the sales force to achieve sales goals and assign daily tasks.
13. Motivate employees to maximize team spirit and promote teamwork.
14. Enhance individual performance through monthly discussions and daily coaching.
15. Collaborate with HR in recruiting qualified applicants to meet store needs.
16. Supervise store personnel and enforce company policies.
17. Ensure proper management of staffing roster for appropriate store coverage.
18. Set up in-store training routines and conduct induction training for new joiners.
19. Identify training needs to develop talents and communicate these to HR.
20. Manage day-to-day administrative needs.
21. Review and submit sales and operational reports to management.
22. Inform management of store-level decisions and staff issues.
23. Control costs and ensure efficient store operations.
24. Maintain Fendi's standards in customer service, internal control, and back-office activities.
25. Ensure visual merchandising aligns with company standards and sales performance.

1. More than 10 years of experience in a managerial role.
2. Bachelor’s or Master’s degree preferred.
3. High standards of personal image management.

1. Strong selling and communication skills.
2. Administration and financial skills.
3. Excellent relationship-building skills.
4. Leadership, confidence, organization, and professionalism.
5. Strong customer service skills.
6. Proficiency in computer skills and retail management systems.
7. Goal-oriented and multitasking abilities.
8. Strong knowledge and interest in the fashion/luxury industry.
9. Fluency in English; additional languages are a plus.

A minimum of 10 years in a managerial role within the luxury fashion industry.

Bachelor’s Degree or Master’s Degree is preferred.

The position offers a comprehensive benefits package, including opportunities for professional development and career advancement within a leading luxury brand.

Fendi fosters a culture of innovation and excellence, where employees are encouraged to express their creativity and passion for luxury fashion. The workplace is characterized by a collaborative spirit and a commitment to maintaining the highest standards of quality and service.