Fendi Senior Client Advisor

Fendi, a prestigious name in the luxury fashion industry, operates under the esteemed LVMH conglomerate, renowned for its commitment to excellence and innovation. As an employer, Fendi offers a dynamic and enriching environment where creativity and luxury converge, providing employees with opportunities to excel in their careers within the global fashion landscape.

1. Engage in upselling, cross-selling, and multiple selling across all product categories.
2. Monitor individual sales performance and achieve targets set by the Department Manager or Store Manager.
3. Provide customer feedback on products, particularly newly launched items.
4. Strengthen customer relations and nurture a loyal Fendi customer base using CRM tools.
5. Implement CRM campaigns and set up one-on-one appointments in line with targets and guidelines.
6. Manage customer service quality to meet expectations with a professional and personalized approach.
7. Perform store duties as assigned by team leaders and management.
8. Operate the Company Sales Management system for stock transfer, payment, stock inquiry, and customer database input.
9. Maintain inventory accuracy by receiving, displaying, and storing merchandise according to company guidelines.
10. Support during store stock takes and cycle counts.
11. Maintain proper visual merchandising and ensure a safe, clean store environment.
12. Carry out additional duties as required by the company.

1. Minimum 5 years of experience in the retail fashion industry, with at least 2 years in luxury sales.
2. Strong expertise in the menswear category.
3. Bachelor’s degree or equivalent preferred.

1. Strong selling and communication skills.
2. Excellent relationship-building skills, self-reliant, friendly, and patient.
3. Organizational skills, professionalism, and self-confidence.
4. Strong customer service skills.
5. Proficiency in computer skills and retail management systems.
6. Goal-oriented approach and multitasking ability.
7. Strong knowledge and interest in the fashion/luxury industry.
8. Fluent in English; knowledge of other languages is a plus.

Minimum 5 years of experience in the retail fashion industry, with at least 2 years in luxury sales.

Bachelor’s degree or equivalent preferred.

Fendi offers a comprehensive benefits package, including opportunities for career advancement within the luxury fashion sector.

Fendi fosters a culture of innovation and luxury, where employees are encouraged to express their creativity and passion for fashion. The company values professionalism, excellence, and a commitment to delivering an extraordinary client experience.