Fendi Senior Client Advisor

London • UK

Wednesday, May 7, 2025

Fendi, a distinguished name in the luxury fashion industry, is part of the esteemed LVMH group, renowned for its commitment to excellence and innovation. As an employer, Fendi offers a dynamic and inspiring workplace where creativity and craftsmanship are at the forefront, providing employees with the opportunity to contribute to a legacy of luxury and sophistication.

1. Engage in upselling, cross-selling, and multiple selling across all product categories.
2. Monitor individual sales performance and achieve targets and KPIs set by the Department Manager or Store Manager.
3. Provide customer feedback on products, particularly newly launched items.
4. Strengthen customer relations and nurture a loyal Fendi customer base using CRM tools.
5. Implement CRM campaigns and set up one-on-one appointments in line with targets and guidelines.
6. Manage customer service quality to meet expectations with a professional and personalized approach.
7. Perform store duties as assigned by team leaders and management.
8. Operate the company sales management system for stock transfer, payment, stock inquiry, and customer database input.
9. Maintain inventory accuracy by properly receiving, displaying, and storing merchandise.
10. Support during store stock takes and cycle counts.
11. Maintain visual merchandising according to company guidelines and ensure a safe, clean store environment.
12. Perform additional duties as required by the company.

1. Minimum 3 years of experience in the retail fashion industry, with at least 1 year in luxury sales.
2. Bachelor’s degree or equivalent is preferred.

1. Strong selling and communication skills.
2. Excellent relationship-building skills, self-reliant, friendly, and patient.
3. Organizational skills, professionalism, and self-confidence.
4. Strong customer service skills.
5. Proficiency in computer skills and retail management systems.
6. Goal-oriented approach and multitasking ability.
7. Strong knowledge and/or interest in the fashion/luxury industry.
8. Fluency in English; knowledge of a second language is a plus.

Minimum 3 years of experience in the retail fashion industry, with at least 1 year in luxury sales.

Bachelor’s degree or equivalent is preferred.

Comprehensive benefits package including employee discounts, health benefits, and opportunities for career advancement within the LVMH group.

Fendi fosters a culture of innovation and excellence, encouraging employees to express their creativity and contribute to the brand's legacy of luxury. The workplace is collaborative, with a strong emphasis on personal development and career growth within the LVMH group.