Fendi Private Client Relations Executive

Singapore • Singapore

Monday, December 23, 2024

Fendi, a prestigious brand within the Fashion & Leather Goods sector, is renowned for its exquisite craftsmanship and innovative designs. As part of the LVMH conglomerate, Fendi benefits from a rich heritage and a global presence, offering employees the opportunity to be part of a legacy of luxury and excellence.

1. Support Store Managers and Client experts in building and maintaining long-term relationships with Very Important Clients (VICs), ensuring their loyalty and satisfaction.
2. Act as the primary point of contact for retail teams with VIC clients to support their inquiries and needs during special events.
3. Collaborate with relevant stakeholders to develop an exclusive VIC journey.
4. Develop a deep understanding of different regional VIC clients' preferences, tastes, and purchasing behaviors to advise on a better personalized journey.
5. Drive high-end sales growth by identifying new business opportunities within the private client segment.
6. Work closely with the Omni and PCR Director to develop a VIC Roadmap.
7. Develop and issue high-end and VIC tracker reports to relevant stakeholders.
8. Serve as a brand ambassador, ensuring a consistent and luxurious experience that reflects the brand's ethos.
9. Stay updated on the latest VIC trends in luxury goods, market dynamics, and competitor activities to offer informed advice to relevant stakeholders.
10. Maintain accurate VIC client profiles and purchase histories in salesforce systems to ensure seamless profiling and targeting.
11. Follow up on any VIC client re-assignment from stakeholders when needed.
12. Collaborate with internal stakeholders to ensure timely delivery of loyalty gifts.
13. Implement and follow up on VIC fashion show pre-order campaigns.
14. Work with relevant stakeholders to plan and execute private client activations and experiences.
15. Collaborate with external stakeholders on high-net-worth prospect acquisition.

1. Proven experience in a luxury retail, hospitality, or similar high-end customer-facing role.
2. Minimum 3 years or above relevant experience in Client Development, with prior experience in a similar luxury fashion brand being an advantage.
3. Strong understanding of the luxury goods industry and high-net-worth customer expectations.

1. Proactive, results-driven mindset with the ability to work independently and under pressure.
2. Strong analytical skills, numerically sensitive with Project Management expertise.
3. Strong customer service mindset.
4. Excellent communication skills, particularly when dealing with international, multilingual stakeholders.
5. Proficient in MS Office, especially MS Excel and PowerPoint.

Minimum 3 years of relevant experience in Client Development, preferably within the luxury fashion sector.

Employees enjoy a dynamic work environment with opportunities for professional growth and development within the luxury fashion industry.

Fendi fosters a culture of innovation, creativity, and excellence, where employees are encouraged to contribute to the brand's legacy while enjoying a supportive and collaborative work environment.