Fendi Omni-Channel Stockist

Miami • USA

Thursday, March 27, 2025

Fendi, a prestigious brand within the esteemed LVMH conglomerate, is renowned for its exquisite craftsmanship and innovative designs in the luxury fashion sector. As part of LVMH, Fendi benefits from a rich heritage and a commitment to excellence, offering employees a unique opportunity to work in a dynamic and inspiring environment that values creativity and innovation.

1. Review and prioritize pending orders to ensure fulfillment within 24 hours.
2. Manage and execute rebalance request transfers.
3. Coordinate deliveries, packaging, and transfer to the shipping department.
4. Engage in meetings with leadership and selling teams to foster cross-functional partnerships.
5. Prepare merchandise for shipping, ensuring accurate packaging and wrapping.
6. Support the selling team with consignment preparations for clients.
7. Drive sales across the Retail Network by processing charge sends for Client Advisors outside the home store.
8. Perform daily Omni-Channel tasks including Curbside Pick-up, Ship-from-Store (SFS), and Buy Online Pick-up In-Store (BOPIS) processes.
9. Facilitate order fulfillment and delivery through various shipping options, including ship to home, pick up in store, and white glove services.
10. Minimize incorrect order fulfillment cases and improve return management accuracy and speed.
11. Enhance resolution times for open client cases on orders.
12. Advocate for clients at the warehouse to ensure meticulous execution of activities.
13. Participate in Loss Prevention procedures related to Omni-Channel processes.
14. Ensure adherence to company-defined customer experience standards.
15. Assist in reviewing aged BOPIS orders, updating order status, and returning products to the sales floor as necessary.
16. Support the in-store digital clienteling platform HERO and HEAVEN, Client Compass, acting as a key resource and technical authority.
17. Collaborate with leadership to build targeted clienteling lists for key promotional events, track results, and share insights.
18. Deliver innovative experiences to enhance operations and client satisfaction, including hosting virtual appointments.
19. Participate in the completion of incoming SFS orders, including picking, packing, and shipping.

1. Minimum 2-4 years of professional experience in retail or customer experience, luxury experience preferred.
2. Associate degree or equivalent experience is advantageous.
3. Experience in stock control and selling, particularly in luxury retail, is advantageous.
4. Strong interpersonal communication skills.
5. Demonstrated drive for results.
6. Proficiency in PowerPoint, Excel, Word, and Microsoft Office.
7. Ability to work collaboratively in a team environment.
8. Proficiency in using POS systems and inventory management functions.
9. Digital literacy is required.
10. Ability to lift boxes weighing up to 25 lbs.
11. Foreign language skills are a plus.
12. Flexible availability, including nights, weekends, and holidays.
13. Willingness to engage in 50% physical labor.

1. Interpersonal communication
2. Results-driven
3. Microsoft Office proficiency
4. Team collaboration
5. POS system proficiency
6. Digital literacy
7. Physical stamina
8. Foreign language proficiency

Minimum of 2-4 years in retail or customer experience, with a preference for luxury sector experience.

Associate degree or equivalent experience preferred.

Comprehensive benefits package including health insurance, employee discounts, and opportunities for professional development.

Fendi fosters a culture of innovation, luxury, and excellence, encouraging employees to thrive in a collaborative and dynamic environment. The brand values creativity, dedication, and a passion for delivering unparalleled customer experiences.