Fendi In‑Store Retail Intern

Fendi is an Italian Maison renowned for its artisanal savoir‑faire and modern luxury aesthetics. As part of the LVMH group, the brand combines couture craftsmanship with a global retail network and a rigorous client‑centric approach. Fendi offers immersive retail and creative environments where provenance, quality and attention to detail shape the employee experience.

1. Participate in day‑to‑day salesfloor operations under the guidance of a Senior Client Advisor and the Store Manager.
2. Develop clienteling capabilities and master the luxury selling ceremony to deliver an elevated customer experience.
3. Ensure customer satisfaction by managing requests, proactively identifying issues and applying appropriate resolutions.
4. Support customer data collection and perform accurate data entry to maintain CRM integrity.
5. Contribute to store performance by assisting in achievement of sales targets and by supporting visual and operational standards.
6. Lead a store‑specific project aligned with managerial priorities, proposing and implementing initiatives to activate new sales potential.
7. Conduct sales analyses as well as market and competitor research to inform actionable recommendations.

1. Enrolled in or recently graduated from a degree program in Business Administration, Economics, Marketing, Communication, Design, or Fashion & Luxury.
2. High interest in luxury retail; prior experience in luxury goods or retail is a plus.
3. Fluent in English and German; additional languages are advantageous.
4. Demonstrated proactivity, problem‑solving aptitude and a strong team orientation.
5. Creativity paired with analytical rigour and meticulous attention to detail.

1. Clienteling
2. Luxury salesfloor operations
3. Customer relationship management (data collection and entry)
4. Sales analysis
5. Market and competitor analysis
6. Project planning and execution
7. Problem solving
8. Cross‑functional teamwork
9. Verbal communication and interpersonal skills
10. Attention to detail

Beginner level: suitable for current students or recent graduates. Practical exposure to retail or luxury environments is desirable but not mandatory.

Degree in Business Administration, Economics, Marketing, Communication, Design, Fashion or related field (enrolled or recently completed).

Fendi’s retail culture is client‑centric, fast‑paced and exacting, with an emphasis on craftsmanship and refinement. Teams are collaborative and multidisciplinary, offering interns hands‑on mentorship and the opportunity to contribute to tangible store initiatives within a globally reputed luxury house.