Fendi Digital Private Client Advisor

New York City • USA

Friday, May 2, 2025

Fendi, a renowned name in the luxury fashion industry and a part of the esteemed LVMH group, offers an unparalleled work environment that fosters creativity and innovation. As a leader in fashion and leather goods, Fendi is committed to excellence and craftsmanship, providing employees with the opportunity to contribute to its prestigious legacy. The brand prides itself on its dynamic and inclusive workplace culture, where employees are encouraged to thrive and excel.

1. Develop and manage a portfolio of high-net-worth clients, fostering strong relationships through personalized outreach and engagement.
2. Collaborate with Client Relations teams on high-end client retention and development strategies while identifying and recruiting new high-potential prospects.
3. Utilize digital platforms including live chat, video calls, and messaging apps to drive sales and provide bespoke shopping experiences.
4. Develop consignment programs with top-tier clients.
5. Maintain CRM records with detailed client insights to drive repeat business and anticipate client needs.
6. Act as a Fendi digital ambassador, ensuring a seamless omnichannel experience for clients and mentoring Client Service advisors on digital clienteling best practices.
7. Conduct virtual and in-person client appointments, offering expert styling advice and exclusive product recommendations.
8. Host during digital and in-person client events, providing exclusive and immersive experiences.
9. Respond to inbound phone and chat to convert high-level prospects into loyal clients.
10. Stay ahead of fashion trends, new product launches, and luxury market shifts to ensure meaningful client conversations and inspire with relevant styling advice.
11. Drive personal sales targets and contribute to the overall penetration of high-end sales across all product categories.

1. Minimum 5 years' experience, luxury retail preferred
2. Proven experience in luxury fashion digital sales and client relations
3. Strong digital fluency, including experience with social media, e-commerce, and virtual selling tools
4. Exceptional communication and storytelling skills to embody the brand’s heritage and craftsmanship
5. Highly self-motivated with a results-driven mindset and ability to work independently and innovate
6. Strong clienteling skills with the ability to develop and maintain long-term client relationships
7. Ability to adapt to new technologies and innovative selling methods
8. Fashion-forward approach with a passion for styling and luxury etiquette
9. Ability to build and maintain a client book of high-net-worth individuals, with a proven track record of strong sales performance
10. Spanish language skills is a plus
11. Flexible availability, some nights, weekends, and holidays
12. Up to 10% travel

1. Digital fluency
2. Clienteling
3. Communication and storytelling
4. Sales and negotiation
5. Styling and luxury etiquette
6. CRM management
7. Adaptability to new technologies
8. Innovation and creativity

A minimum of 5 years of experience in luxury retail, with a focus on digital sales and client relations.

Fendi offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts on luxury products. Opportunities for professional growth and development are also provided.

Fendi is committed to fostering an inclusive and innovative culture that celebrates diversity and encourages creativity. The brand values its employees' contributions and provides a supportive environment where they can thrive and achieve their career aspirations.