Fendi Department Manager

Paris • France

Wednesday, January 22, 2025

Fendi, a distinguished name in the luxury fashion industry, operates under the esteemed LVMH conglomerate, renowned for its commitment to excellence and innovation. As an employer, Fendi offers a dynamic and inspiring environment where creativity and craftsmanship are celebrated, providing employees with the opportunity to contribute to a legacy of luxury and sophistication.

1. Lead and develop the department's business by cultivating a comprehensive and strategic understanding of it and engaging with all relevant stakeholders.
2. Monitor and achieve department performance using relevant KPIs.
3. Analyze business performance, propose, and implement action plans to improve results.
4. Set performance targets for the team and individuals in collaboration with the Store Manager.
5. Stay informed about competitors' activities and provide feedback to the Store Manager.
6. Utilize clienteling tools to achieve department and store business goals.
7. Exhibit sales leadership by delivering excellent customer service and implementing clienteling activities.
8. Manage customer service quality to meet expectations and improve Mystery Shopper results with action plans.
9. Implement CRM tools and develop a loyal customer base for the specific product category.
10. Act as a brand ambassador to educate VIP and new clients and participate in ad-hoc clientele projects.
11. Ensure merchandise is properly managed, displayed, stored, and maintained by the team.
12. Maintain inventory accuracy and shrink rates within company standards.
13. Report stock shortages on best sellers to Stock Planning and Merchandising team.
14. Maintain visual merchandising consistent with company standards and align it with sales performance.
15. Discuss individual performance monthly and coach team members.
16. Motivate the team to perform at their highest level to meet individual and store objectives.
17. Organize the team efficiently according to business needs and delegate responsibilities.
18. Translate strategic and business goals into concrete actions and objectives.
19. Conduct category training for the team and execute in-store training routines set by the Store Manager.

1. 5 years' experience in a supervisory role in fashion/luxury sales with exposure to the relevant category.
2. Master's degree or equivalent is preferred.
3. Ability to maintain high personal image standards.

1. Strong selling and communication skills.
2. Excellent relationship-building skills and self-reliance.
3. Confidence, organizational skills, and professionalism.
4. Client focus with strong business acumen.
5. Administrative and financial skills.
6. Proficiency in computer skills and retail management systems.
7. Goal-oriented approach and multitasking ability.
8. Fluency in English; proficiency in a third language is a plus.

A minimum of 5 years in a supervisory role within fashion or luxury sales.

Master's degree or equivalent is preferred.

The role offers a comprehensive benefits package, including opportunities for professional development and career advancement within the prestigious LVMH group.

Fendi fosters a culture of innovation and excellence, where employees are encouraged to express their creativity and contribute to the brand's legacy of luxury. The workplace environment is dynamic and collaborative, emphasizing teamwork and personal growth.