Fendi Department Manager

London • UK

Friday, June 27, 2025

Fendi, a prestigious brand within the esteemed LVMH Group, is renowned for its exquisite craftsmanship and innovative designs in the luxury fashion industry. As part of LVMH, Fendi offers a dynamic and inspiring work environment, fostering creativity and excellence, while providing employees with unparalleled opportunities for professional growth and development.

1. Lead and develop the department's business by cultivating a comprehensive and strategic understanding of it and engaging with all relevant stakeholders.
2. Monitor and achieve department performance using relevant KPIs.
3. Analyze the department's business and propose action plans to improve results.
4. Set performance targets for the team and individuals in collaboration with the Store Manager.
5. Stay informed about competitors' trading activities and provide feedback to the Store Manager.
6. Utilize clienteling tools to achieve department and store business goals.
7. Deliver excellent customer service and implement clienteling activities.
8. Manage customer service quality to meet expectations and improve Mystery Shopper Results.
9. Implement CRM tools and develop a loyal customer base for the product category.
10. Act as a brand ambassador to educate VIP and new clients.
11. Ensure merchandise is properly managed, displayed, stored, and maintained by the team.
12. Maintain inventory accuracy and shrink rates within company standards.
13. Report stock issues to the Stock Planning and Merchandising team.
14. Maintain visual merchandising consistent with company standards.
15. Align visual merchandising with sales performance.
16. Conduct monthly performance discussions and coach team members.
17. Motivate the team to meet individual and store objectives.
18. Organize the team efficiently according to business needs and delegate responsibilities.
19. Conduct category training and execute in-store training routines.

1. Minimum 10 years of experience in a supervisory role within fashion/luxury sales, with exposure to the relevant category.
2. Master's degree or equivalent is preferred.

1. Strong selling and communication skills.
2. Excellent relationship skills and self-reliance.
3. Confidence, organizational skills, and professionalism.
4. Client focus with strong business acumen.
5. Administration and financial skills.
6. Proficiency in computer skills and retail management systems.
7. Goal-oriented approach and multitasking ability.
8. Fluency in English; a third language is advantageous.

Minimum 10 years of experience in a supervisory role within fashion/luxury sales, with exposure to the relevant category.

Master's degree or equivalent is preferred.

Fendi offers a comprehensive benefits package, including opportunities for career advancement within the LVMH Group, access to exclusive training programs, and a vibrant work environment that encourages creativity and innovation.

Fendi prides itself on fostering a culture of excellence, creativity, and innovation. As part of the LVMH Group, the company offers a collaborative and dynamic workplace where employees are encouraged to push boundaries and achieve their fullest potential. The brand values diversity and inclusivity, ensuring a welcoming environment for all.