Fendi Department Manager

Fendi, a prestigious name in the luxury fashion sector, operates under the esteemed LVMH conglomerate, renowned for its portfolio of high-end brands. As an employer, Fendi offers a dynamic and sophisticated work environment, fostering innovation and excellence in the fashion industry.

1. Lead and develop the department's business by cultivating a comprehensive and strategic understanding of it and engaging with all relevant stakeholders.
2. Monitor and achieve department performance using relevant KPIs.
3. Analyze business performance, propose and implement action plans to improve results.
4. Set performance targets for the team and individuals in collaboration with the Store Manager.
5. Stay informed about competitors' trading activities and provide feedback to the Store Manager.
6. Utilize clienteling tools to achieve department and store business goals.
7. Deliver excellent customer service and implement clienteling activities.
8. Manage customer service quality to meet expectations and improve Mystery Shopper Results with action plans.
9. Implement CRM tools and develop loyal customers within the product category.
10. Act as a brand ambassador to educate VIP and new clients.
11. Ensure merchandise is properly managed, displayed, stored, and maintained by the team.
12. Maintain inventory accuracy and shrink rates within company standards.
13. Report stock issues to the Stock Planning and Merchandising team.
14. Maintain visual merchandising consistent with company standards.
15. Align visual merchandising with sales performance.
16. Conduct monthly performance discussions and coach team members.
17. Motivate the team to meet individual and store objectives.
18. Organize the team efficiently according to business needs and delegate responsibilities.
19. Translate strategic and business goals into concrete actions and objectives.
20. Conduct category training for the team and execute in-store training routines.

1. Minimum 5 years' experience in a supervisory role in fashion/luxury sales with exposure to the relevant category.
2. Bachelor's degree or equivalent preferred.
3. Fluent in English.

1. Strong selling and communication skills.
2. Excellent relationship skills, self-reliant, approachable, and patient.
3. Confidence, organizational skills, and professionalism.
4. Client focus with great business acumen.
5. Administrative and financial skills.
6. Proficiency in computer skills and retail management systems.
7. Goal-oriented approach and multitasking ability.
8. Strong knowledge and/or interest in the fashion/luxury industry.

Minimum 5 years of experience in a supervisory role within fashion/luxury sales, with exposure to the relevant category.

Bachelor's degree or equivalent is preferred.

Fendi offers a comprehensive benefits package, including opportunities for career advancement and professional development within the LVMH group.

Fendi fosters a culture of innovation, luxury, and excellence. Employees are encouraged to express their creativity and contribute to the brand's legacy of craftsmanship and style. The workplace is dynamic, with a strong emphasis on teamwork and professional growth.