Fendi Client Services Supervisor

Singapore Singapore

Thursday, February 6, 2025

Fendi, a distinguished name in the luxury fashion industry, is part of the esteemed LVMH Group, renowned for its commitment to excellence and innovation. As an employer, Fendi offers a dynamic and inclusive environment where creativity and craftsmanship are celebrated. The brand is dedicated to nurturing talent and providing opportunities for professional growth within the global luxury market.

1. Provide clients and prospects with a positive and courteous experience in alignment with brand values across all communication channels.
2. Foster an omni-channel, client-centric mindset to resolve customer inquiries with service excellence.
3. Embrace the omnichannel approach, offering clients multiple ways to shop and connect with the brand via phone, email, live chat, live video, and written correspondence.
4. Escalate complex client issues to the appropriate supervisor to ensure satisfaction.
5. Support the team in achieving overall sales targets and online sales generation linked to Fendi.com.
6. Drive to exceed sales targets and planned Client Service Hub KPIs.
7. Adhere to Fendi's policies, procedures, and processes during customer interactions.
8. Convey brand stories, product knowledge, and personalized engagement when communicating with customers.
9. Balance inbound and outbound client outreach to generate sales, develop relationships, and host virtual appointments.
10. Share best practices with team members and promote innovative solutions to customer inquiries.
11. Update platforms and logs with accurate data, leveraging tools and resources to meet client needs.
12. Maintain productive connections with retail team members across the region.

1. Minimum 5 years of related experience in customer service, preferably in retail, fashion technology companies, or hospitality.
2. 2 years of experience in a supervisory role.

1. Excellent verbal and written communication skills, including phone, video, email, and live chat.
2. High motivation, energy, and passion for customer service with a customer-centric mindset.
3. Strong problem-solving and sales negotiation skills.
4. Result-oriented with the ability to multi-task and strong organizational skills.
5. Preferred knowledge of Microsoft Office Suite and Systems, including Salesforce.
6. Proficiency in Thai language is a plus.
7. Fluency in English.

A minimum of 5 years of relevant experience in customer service, with at least 2 years in a supervisory capacity.

Fendi offers a comprehensive benefits package, including opportunities for career advancement, professional development, and a supportive work environment that values diversity and inclusion.

Fendi fosters a culture of innovation and excellence, where employees are encouraged to express their creativity and contribute to the brand's legacy of luxury and sophistication. The workplace is dynamic and inclusive, promoting collaboration and personal growth.