Fendi Client Services Advisor

Singapore Singapore

Sunday, January 19, 2025

Fendi, a prestigious Italian luxury fashion house established in Rome in 1925, is renowned for its exquisite balance between tradition and modernity. As part of the LVMH conglomerate, Fendi is committed to fostering a diverse and inclusive workplace, offering equal employment opportunities to all qualified candidates. The brand seeks to attract and retain individuals with core business skills, promoting internal mobility to maximize talent, accelerate professional growth, and encourage intercultural exchange. Fendi's success is attributed to its people, who embody creativity, curiosity, passion, and an open-minded approach, embracing the brand's culture and values.

1. Deliver exceptional customer service and omnichannel support in alignment with Fendi's brand values across various communication platforms.
2. Cultivate a client-centric mindset, passionately connecting with customers to resolve inquiries with service excellence.
3. Embrace an omnichannel approach, facilitating seamless shopping experiences via phone, email, live chat, live video, and written correspondence.
4. Escalate complex customer issues to supervisors to ensure client satisfaction.
5. Adhere to Fendi's policies and procedures during customer interactions.
6. Communicate brand awareness, product knowledge, and personalized engagement through storytelling.
7. Balance inbound and outbound customer outreach to drive sales, foster client relationships, and conduct virtual appointments.
8. Strive to meet and exceed sales targets and planned KPIs.
9. Share best practices with team members and promote innovative solutions for customer inquiries and relationship development.
10. Accurately update platforms and logs, leveraging tools and resources to meet client needs.
11. Maintain productive connections with retail team members across the region.

1. Minimum of 3 years of related experience in customer service, preferably within retail, fashion technology, or hospitality sectors.
2. Proficiency in English and a second language, with excellent verbal and written communication skills across various platforms.

1. High motivation, energy, and a passion for customer service with a customer-centric mindset.
2. Strong problem-solving and sales negotiation skills.
3. Result-oriented with the ability to multitask and strong organizational skills.
4. Preferred knowledge of Microsoft Office Suite and systems, including Salesforce.
5. Flexibility to work varied schedules, including nights, holidays, and weekends.
6. Proficiency in a third language is advantageous.

A minimum of 3 years of experience in customer service, ideally within retail, fashion technology, or hospitality sectors.

Fendi offers a dynamic work environment with opportunities for professional growth and development within the luxury fashion industry.

Fendi's workplace culture is characterized by a delicate balance between tradition and innovation, fostering an environment where creativity and curiosity thrive. The brand values diversity and inclusion, encouraging employees to embrace its rich heritage while daring to innovate and astound.