Fendi Client Services Advisor

Rome • Italy

Tuesday, May 6, 2025

Fendi, a prestigious brand within the LVMH conglomerate, is renowned for its exquisite craftsmanship and innovative design in the luxury fashion industry. As an employer, Fendi offers a dynamic and enriching environment where creativity and excellence are at the forefront. Employees are provided with opportunities to grow within a global network, benefiting from the extensive resources and support of the LVMH group.

1. Deliver a luxury experience to Fendi clients and prospects, aligning with brand values across all communication channels.
2. Balance inbound and outbound customer interactions to drive sales, foster client relationships, and conduct virtual appointments.
3. Maintain a client-centric approach, resolving inquiries with exceptional service in adherence to Fendi policies.
4. Embrace an omnichannel mindset, facilitating seamless purchase finalization for clients.
5. Strive to meet and exceed sales targets, quality benchmarks, and KPIs.
6. Communicate brand awareness, product knowledge, and personalized engagement through storytelling.
7. Accurately update platforms and logs with client data, utilizing tools and resources effectively.
8. Provide regular quantitative and qualitative reports on activities performed.
9. Share best practices with managers and team members, promoting innovative solutions for customer inquiries and relationship development.
10. Maintain strong connections with Fendi retail network members and relevant internal offices.

1. Minimum 3 years of experience in luxury client service, preferably in retail, fashion technology, or hospitality industries.

1. Excellent communication and storytelling abilities, both written and verbal, across phone, video, email, and live-chat.
2. Proven sales skills via phone.
3. High motivation and a sales-driven approach with a passion for customer service.
4. Strong organizational and multitasking capabilities.
5. Fluency in English and German, with proficiency in French as a plus.
6. Strong problem-solving skills with an innovative mindset.
7. Proficiency in relevant computer applications, including MS Office and Salesforce.

A minimum of 5 years of relevant experience is required.

The role offers the opportunity to work remotely, providing flexibility and a balanced work-life integration.

Fendi fosters a culture of innovation, luxury, and excellence, encouraging employees to thrive in a collaborative and supportive environment. The company values creativity and offers opportunities for career advancement within the prestigious LVMH group.