Fendi Client Services Advisor

Rome • Italy

Wednesday, February 12, 2025

Fendi, a distinguished member of the LVMH Group, epitomizes luxury and innovation in the fashion industry. As an employer, Fendi is committed to fostering a dynamic and inclusive work environment, encouraging creativity and excellence among its employees. The brand is renowned for its dedication to craftsmanship and its forward-thinking approach to fashion, making it a prestigious and inspiring place to develop a career.

1. Provide Fendi clients and prospects with a luxury experience in line with the brand values and professionalism across all communication channels.
2. Balance inbound and outbound customer outreach to generate sales, develop client relationships, and host virtual appointments.
3. Resolve customer issues and inquiries with outstanding service, adhering to Fendi policies and procedures.
4. Assist clients in finalizing their purchases through various channels, embodying an omnichannel mindset.
5. Meet and exceed sales, quality targets, and KPIs.
6. Communicate brand awareness, product knowledge, and personalized engagement through storytelling.
7. Update platforms and logs with accurate data and leverage tools and resources to meet client needs.
8. Provide quantitative and qualitative reports on activities performed.
9. Share best practices with managers and team members, promoting innovative approaches to customer inquiries and sales development.
10. Maintain productive connections with members of the Fendi retail network and relevant internal offices.

1. Minimum 3 years of experience in luxury client service, preferably in retail, fashion technology companies, or hospitality industries.
2. Fluency in English and German, both spoken and written.
3. Proven ability to sell by phone.
4. Willingness to work a varied schedule, including hours/days/nights/holidays and weekends.

1. Excellent communication and storytelling skills, both written and verbal.
2. High motivation, sales-driven approach, and passion for customer service.
3. Ability to multi-task and strong organizational skills.
4. Strong problem-solving skills with an innovative mindset.
5. Proficiency in relevant computer applications, including MS Office and Salesforce.

Minimum of 5 years in a relevant field.

Fendi offers a comprehensive benefits package, including opportunities for career development within the LVMH Group, a dynamic work environment, and the chance to work with a prestigious luxury brand.

Fendi fosters a culture of innovation and excellence, encouraging employees to push the boundaries of creativity and craftsmanship. The work environment is inclusive and dynamic, reflecting the brand's commitment to diversity and the development of its people.