Fendi Client Advisor

Fendi, a distinguished name in the luxury fashion sector, is part of the esteemed LVMH Group, a global leader in high-quality products. As an employer, Fendi is renowned for its commitment to excellence, innovation, and the cultivation of talent. The brand offers a dynamic work environment where creativity and dedication are rewarded, and where employees are encouraged to grow and develop their careers within the broader LVMH family.

1. Achieve all Client Advisor KPIs and CRM requirements.
2. Meet or exceed store, category, and individual sales goals.
3. Adhere to all Top Store Guidelines.
4. Build and maintain client books and follow through with client concerns and inquiries.
5. Assist with special requests including repairs, special orders, and returns.
6. Follow all store policies and procedures.
7. Participate in stocking and restocking of the store.
8. Proficiently use the POS system and update customer databases.
9. Obtain and maintain comprehensive product knowledge and company information.
10. Keep up-to-date with company news and competitive landscape.
11. Maintain a professional appearance and adhere to Fendi's dress code and grooming standards.
12. Perform regular store maintenance functions as needed.
13. Open and close the store as required, including conducting morning team meetings.
14. Assist in maintaining visual standards as directed by VM, corporate, and management.
15. Maintain open communication and positive relationships with store management and peers.
16. Represent the brand appropriately at all times and act as a positive role model.
17. Participate in training new Client Advisors on product knowledge and store procedures.
18. Prepare for and participate in monthly team meetings.
19. Adhere to loss prevention standards.

1. Minimum of 2 years' experience in luxury retail preferred.
2. Strong drive for results and goal-oriented.
3. Excellent interpersonal and communication skills.
4. Proficiency in using POS systems and inventory management functions.
5. Experience in Ready-to-Wear (RTW) preferred.
6. Foreign language skills are a plus.
7. Ability to work effectively in a team environment.
8. Ability to lift boxes weighing up to 10 lbs.
9. Bachelor’s Degree or equivalent experience is a plus.
10. Strong organizational and computer skills required.

1. Customer service excellence
2. Sales acumen
3. Product knowledge
4. Client relationship management
5. Communication skills
6. Team collaboration
7. POS system proficiency
8. Organizational skills

Minimum of 3 years of experience in a related field is required.

Bachelor’s Degree or equivalent experience is a plus.

The position offers a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, and automatic employee contributions.

Fendi fosters a culture of diversity and inclusion, valuing the unique perspectives and contributions of each team member. The company is committed to providing a supportive and dynamic work environment where creativity and innovation are encouraged. As part of the LVMH Group, Fendi offers opportunities for career growth and development within a global network of luxury brands.