Fendi Client Advisor

Toronto • Canada

Monday, July 28, 2025

Fendi, a prestigious name in the world of luxury fashion, is part of the LVMH conglomerate, renowned for its commitment to excellence and innovation. Fendi offers a dynamic environment where creativity and craftsmanship are celebrated, providing employees with the opportunity to contribute to the legacy of a brand that is synonymous with luxury and sophistication.

1. Achieve all Client Advisor critical metrics and CRM requirements.
2. Meet or exceed store, category, and individual sales goals.
3. Build and maintain client books; follow-through with clients' concerns and inquiries.
4. Assist with special requests, including repairs, special orders, and returns.
5. Participate in stocking/restocking of the store.
6. Use POS system proficiently and update customer database.
7. Acquire product knowledge and stay informed about company news and competition.
8. Maintain a professional appearance and adhere to Fendi's dress code and grooming standards.
9. Perform regular store maintenance functions as needed.
10. Assist in maintaining visual standards as directed by VM, corporate, and management.
11. Participate in the training of new Client Advisors.
12. Prepare for and participate in monthly team meetings.
13. Adhere to loss prevention standards and follow health and safety guidelines.

1. Minimum 3 years of experience, preferably in luxury retail.
2. Strong drive for results and goal-oriented.
3. Excellent verbal and written communication skills.
4. Proficiency in using POS systems and inventory management functions.
5. RTW experience preferred.
6. Foreign language skills are a plus.
7. Ability to work in a collaborative team environment.
8. Ability to lift boxes up to 10lbs.
9. Minimum High School Diploma.
10. Organizational skills and strong digital literacy required.
11. Flexible availability, including nights, weekends, and holidays.

1. Customer service excellence
2. Sales acumen
3. Client relationship management
4. Product knowledge acquisition
5. POS system proficiency
6. Team collaboration
7. Organizational skills
8. Digital literacy

A minimum of 3 years in a similar role, preferably within the luxury retail sector.

High School Diploma

Fendi offers a comprehensive benefits package, including health and wellness programs, employee discounts, and opportunities for professional growth within the LVMH group.

Fendi fosters a culture of innovation and excellence, encouraging employees to embrace creativity and craftsmanship. The brand values collaboration and offers a supportive environment where team members can thrive and contribute to the brand's prestigious legacy.