Fendi Client Advisor

Singapore • Singapore

Wednesday, December 25, 2024

Fendi, a prestigious Italian luxury fashion house established in Rome in 1925, is renowned for its exquisite craftsmanship and innovative designs. As part of the LVMH Group, Fendi offers a dynamic and inclusive work environment, fostering a culture of diversity and professional growth. The brand is committed to preserving its rich heritage while embracing modernity, making it a leader in the luxury fashion industry.

1. Achieve personal sales targets through upselling, cross-selling, and multiple selling across all product categories.
2. Deliver an engaging sales ceremony using storytelling and product knowledge to persuade customers.
3. Maintain consistency in achieving key performance indicators (KPIs) such as sales targets and Net Promoter Score (NPS).
4. Identify and anticipate customer needs, providing exceptional service and insightful recommendations.
5. Utilize Customer Relationship Management (CRM) tools to nurture and strengthen client relationships.
6. Operate the inventory management system for stock transfers, payments, and customer database management.
7. Collaborate with team members to meet store operational objectives and suggest improvements.
8. Ensure inventory accuracy by receiving, displaying, and storing merchandise according to guidelines.
9. Maintain a clean and safe store environment, adhering to visual merchandising standards.

1. Minimum 2 years of experience in the fashion or high-end luxury industry.
2. Strong client development mindset with a commitment to exceptional service.
3. Ability to work non-traditional hours, demonstrating passion for fashion and luxury.
4. Prior knowledge of retail management systems is advantageous.
5. Effective time management and task prioritization skills.
6. Strong sense of accountability and teamwork.
7. Receptive to feedback and committed to personal improvement.

1. Excellent communication and articulation skills.
2. Strong customer service orientation.
3. Proficiency in inventory and retail management systems.
4. Ability to work collaboratively in a team environment.
5. Keen attention to detail and organizational skills.

Minimum of 3 years of experience in a related field within the fashion or luxury industry.

Fendi offers a supportive and inclusive work environment with opportunities for professional growth and intercultural exchange.

Fendi fosters a culture of creativity, curiosity, and passion, encouraging employees to embrace the brand's values and contribute to its ongoing success. The company values diversity and inclusion, promoting internal mobility and professional development.