Fendi

Client Advisor

Fendi is an Italian luxury fashion house founded in Rome in 1925. Known for its delicate balance between tradition and modernity, Fendi is committed to preserving the values of the past while daring to innovate. The company values diversity and inclusion, aiming to attract and retain individuals with core business skills and encouraging internal mobility to leverage skills effectively, accelerate professional growth, and promote intercultural exchange.

1. Be accountable for sales performance, engaging in upselling, cross-selling, and multiple selling for all product categories.
2. Deliver a compelling sales ceremony through effective storytelling, utilizing product and brand knowledge.
3. Ensure consistency in achieving KPIs, including sales targets and core category sales targets.
4. Identify customer needs and make meaningful recommendations, exceeding customer service expectations.
5. Use CRM tools to develop and nurture client relationships, strengthening brand loyalty.
6. Operate the inventory management system for stock transfer, payment, stock inquiry, and customer database input.
7. Perform store duties as assigned by team leaders and management.
8. Work as a team to achieve store operation objectives and suggest improvements.
9. Maintain inventory accuracy by receiving, displaying, and storing merchandise according to guidelines.
10. Maintain a safe and clean store environment and implement daily housekeeping duties.
11. Maintain proper visual merchandising according to company guidelines.

1. Minimum 2 years of related experience in the fashion/high-end luxury industry.
2. Good grooming standard.
3. Good communication skills and accurate articulation.
4. Passionate about fashion and luxury, willing to work non-traditional hours.
5. Prior operational knowledge in retail management systems is advantageous.
6. Strong client development mindset, willing to provide stellar service.
7. Effective time and task management skills.
8. Strong sense of accountability and commitment.
9. Receptive to constructive feedback and self-improvement.
10. Ability to suggest reasonable improvements in workplace practices.

1. Sales and customer service skills.
2. Storytelling and brand knowledge.
3. CRM tool proficiency.
4. Inventory management system operation.
5. Teamwork and collaboration.
6. Visual merchandising.

Minimum 2 years of related experience in the fashion/high-end luxury industry.

Fendi fosters a culture of diversity and inclusion, encouraging creativity, curiosity, passion, and open-mindedness. The company values internal mobility and intercultural exchange, with a commitment to professional growth.