Fendi Client Advisor

Fendi is an Italian maison renowned for leather goods, ready-to-wear and accessories, operating within the LVMH group. The brand combines artisanal savoir‑faire with contemporary creativity, maintaining a global retail footprint and a client-centric approach that emphasizes craftsmanship, heritage and exclusive service.

1. Achieve and surpass individual, category and store sales targets while meeting Client Advisor CRM metrics.
2. Develop, maintain and grow client books through proactive outreach, personalised clienteling and accurate use of in‑house clienteling tools and customer database.
3. Deliver exceptional, bespoke service on the sales floor and during follow‑up communications; handle special requests including repairs, special orders and returns.
4. Operate POS system and perform inventory management functions with precision; participate in regular stocking and store maintenance.
5. Support visual merchandising standards and implement direction from VM and corporate to maintain brand presentation.
6. Participate in opening/closing procedures, morning team meetings and monthly team preparation; assist in onboarding and training new Client Advisors.
7. Adhere to all store policies, loss prevention procedures, health & safety guidelines and FENDI dress code and grooming standards.

1. Minimum 3 years of retail experience; luxury retail experience preferred.
2. High school diploma required.
3. Proven track record of meeting sales targets and strong results orientation.
4. Excellent verbal and written communication skills; ability to build long‑term client relationships.
5. Flexible availability including evenings, weekends and holidays.
6. Ability to lift boxes/weights up to 10 lbs and perform physical store tasks.

1. POS system
2. inventory management functions
3. in‑house clienteling tools and systems
4. customer database management
5. digital literacy
6. visual merchandising

Minimum of three years' retail experience, with prior luxury/ready‑to‑wear exposure preferred and demonstrated success in clienteling and sales performance.

High School Diploma

Medical, dental and vision insurance; short‑ and long‑term disability; bonus program; paid time off and holiday pay; employee discount/perks; retirement plan with employer contribution (401k).

Fendi cultivates a culture that balances Italian artisanal heritage with contemporary retail excellence. The workplace emphasises meticulous client service, collaboration across store and corporate teams, and professional development within a high‑standards luxury environment.