Fendi Client Advisor

Fendi is an Italian luxury fashion house renowned for its leather goods, ready-to-wear and artisanal savoir-faire. As part of the LVMH group, Fendi blends traditional craftsmanship with contemporary design and maintains rigorous standards of quality, client service and brand heritage across its global boutiques.

1. Deliver an exceptional client experience through attentive, personalized service and expert product knowledge across all boutique categories.
2. Achieve and exceed individual and collective sales targets and CRM KPIs, tracking performance against quantitative and qualitative objectives.
3. Develop and maintain a robust client book, proactively driving client retention, repeat business and long-term relationship value.
4. Execute clienteling activities using CRM and mobile sales applications to manage appointments, follow-ups, and personalised communications.
5. Manage client requests end-to-end including special orders, after-sales service and escalation to internal teams when required.
6. Ensure accuracy and completeness of client databases and tracking files at all times.
7. Contribute to boutique operations and standards: visual merchandising (VM), stock management and upkeep of presentation guidelines.
8. Stay informed on fashion trends, brand history and seasonal collections to provide insightful, up-to-date advice to clients.
9. Adhere to internal policies, procedures and loss-prevention guidelines to protect people and assets.
10. Represent the Maison with consistent professionalism in grooming, dress code and conduct.

1. Minimum 3 years of proven retail experience in a luxury fashion house or similar high-end retail environment.
2. Demonstrable track record of meeting sales targets and managing CRM-driven client engagement.
3. Strong commercial and KPI-driven mindset with the ability to analyse performance and act as an entrepreneurial owner of clientele.
4. Excellent interpersonal and communication skills, both written and verbal.
5. Comfortable using mobile sales applications and digital tools for client follow-up and reporting.
6. Fluent English; an additional third language is an advantage.
7. Able to work on-site and collaborate effectively within a boutique team.

1. Clienteling
2. CRM
3. KPI management
4. Mobile sales applications
5. Visual merchandising (VM)
6. Inventory/stock management
7. Order management and after‑sales service
8. Database accuracy and hygiene
9. Professional grooming and presentation

Minimum 3–4 years of successful retail experience within a luxury Maison or comparable premium retail environment, with demonstrable results against sales KPIs and client development.

Secondary education; vocational training or diploma in fashion, retail, luxury brand management or a related discipline preferred.

Fendi cultivates a culture of meticulous craftsmanship, creative excellence and brand stewardship characteristic of the luxury sector. The workplace emphasizes collaboration, high service standards and ongoing development within the wider LVMH ecosystem.