Fendi Client Advisor

Paris • France

Friday, April 18, 2025

Fendi, a renowned name in the luxury fashion industry, is part of the esteemed LVMH Group, which encompasses a diverse range of prestigious brands. As an employer, Fendi offers an environment that fosters creativity, innovation, and excellence, providing employees with opportunities to thrive in a dynamic and luxurious setting.

1. Achieve and exceed sales and CRM KPIs, both quantitative and qualitative.
2. Meet and strive to surpass assigned collective and individual sales targets across all product categories.
3. Build and develop a client book to foster customer loyalty and sales growth.
4. Focus on personalized actions to enhance customer relationships.
5. Ensure accurate and complete customer request follow-ups to guarantee satisfaction.
6. Assist with special orders, after-sales service, and other customer needs.
7. Maintain precise and up-to-date databases and tracking files.
8. Master tools for clienteling and act as an entrepreneur in these areas.
9. Adhere to internal policies and procedures.
10. Contribute to store organization, including visual merchandising, stock management, and maintaining standards.
11. Stay informed about fashion industry trends and Fendi's history and collections to provide expert advice.
12. Share brand updates accurately with clients.
13. Present a warm, elegant, and professional image in line with dress code and grooming guidelines.
14. Represent the brand positively and appropriately at all times.
15. Seek performance improvement opportunities in collaboration with management.
16. Follow safety guidelines for people and property.

1. Minimum of 3 years of successful retail experience in a similar luxury brand.
2. Strong numerical orientation with a focus on KPIs and objectives.
3. Proactive and able to propose best practices.
4. Excellent interpersonal and communication skills, both written and verbal.
5. Team player contributing to a positive and respectful work environment.
6. Proficient with mobile applications and tracking tools.
7. Fluent in English; proficiency in a third language is advantageous.

1. Sales and CRM proficiency
2. Clienteling expertise
3. Interpersonal communication
4. Team collaboration
5. Numerical and analytical skills
6. Proficiency in English and additional languages
7. Mobile application proficiency

A minimum of 3 years in retail, preferably within a luxury brand environment, demonstrating a strong track record of achieving sales targets and building customer relationships.

Fendi offers a comprehensive benefits package, including opportunities for career development within the LVMH Group, a supportive work environment, and access to exclusive brand events.

Fendi's workplace culture is characterized by a commitment to excellence, innovation, and the nurturing of talent. Employees are encouraged to express their creativity and contribute to the brand's legacy of luxury and sophistication.