Fendi Client Advisor

Fendi, a prestigious name in the luxury fashion industry, is part of the LVMH Group, a global leader in high-quality products. The brand is renowned for its commitment to excellence and innovation, offering employees a dynamic environment where creativity and craftsmanship are at the forefront.

1. Achieve all Client Advisor KPIs and CRM requirements.
2. Meet or exceed store, category, and individual sales goals.
3. Adhere to all Top Store Guidelines.
4. Build and maintain client books; follow-through with clients' concerns and inquiries.
5. Assist with special requests, including repairs, special orders, and returns.
6. Follow all store policies and procedures.
7. Participate in necessary stocking/restocking of the store.
8. Proficiently use POS system and other required software, updating customer database.
9. Obtain and maintain product knowledge, company information, and history.
10. Stay informed about company news and competitors.
11. Maintain a professional appearance and adhere to Fendi dress code and grooming standards.
12. Perform regular store maintenance functions as needed or assigned.
13. May be responsible for opening/closing the store, including morning team meetings.
14. Assist in maintaining visual standards with direction from VM, corporate, and management.
15. Maintain open communication and positive relationships with store management, peers, and other company personnel.
16. Represent the brand appropriately at all times as a positive role model.
17. Participate in the training of new Client Advisors.
18. Participate and prepare for monthly team meetings.
19. Adhere to loss prevention standards.

1. Minimum 2 years’ experience, luxury retail preferred
2. Bachelor’s Degree or equivalent experience is a plus

1. Strong drive for results; goal-oriented
2. Excellent interpersonal and communication skills
3. Proficiency in using POS systems and inventory management functions
4. Organizational and strong computer skills
5. Ability to work in a team environment
6. RTW experience preferred
7. Foreign language skills are a plus

Minimum 2 years of experience in luxury retail, with a preference for candidates with ready-to-wear experience.

Bachelor’s Degree or equivalent experience is a plus

Fendi offers a comprehensive benefits package including medical insurance, a bonus structure, paid time off, holiday pay, and a 401k with automatic employee contributions.

Fendi values diversity and inclusivity, fostering a workplace where all employees are respected and empowered. The company is committed to providing reasonable accommodations for individuals with disabilities and promotes a culture of excellence and innovation.