Fendi Client Advisor

Monaco • Monaco

Thursday, May 22, 2025

Fendi, a prestigious name within the Fashion & Leather Goods sector, is renowned for its commitment to excellence and innovation. As part of the LVMH conglomerate, Fendi offers a dynamic and enriching environment where employees are encouraged to excel and grow. The brand is synonymous with luxury and sophistication, providing a platform for individuals to thrive in the high-end fashion industry.

1. Achieve and exceed sales and CRM KPIs, both quantitative and qualitative.
2. Meet and strive to surpass collective and individual sales targets across all product categories.
3. Develop and maintain a client book to foster customer loyalty and sales growth.
4. Ensure daily personalized actions to enhance client relationships.
5. Follow up on client requests to ensure complete satisfaction, including special orders and after-sales service.
6. Maintain accurate and up-to-date databases and tracking files.
7. Master tools for clienteling to act as an entrepreneur in this area.
8. Adhere to internal policies and procedures.
9. Assist in boutique organization, including visual merchandising and stock management.
10. Stay informed about fashion industry trends and Fendi's history and collections to provide expert advice.
11. Share brand news accurately with clients.
12. Present a warm, elegant, and professional image in line with dress code and grooming guidelines.
13. Represent the brand positively at all times.
14. Seek performance and boutique organization improvements in agreement with management.
15. Follow safety guidelines for people and property.

1. Minimum of 2 years of successful retail experience in a similar luxury brand.
2. Strong numerical, KPI, and goal-oriented mindset.
3. Proven initiative in seeking and proposing best practices.
4. Exceptional interpersonal skills with strong written and verbal communication.
5. Team player contributing to a positive and respectful work environment.
6. Proficiency in mobile applications and tracking tools.
7. Fluent in English; proficiency in a third language is advantageous.

1. Sales and CRM expertise
2. Clienteling and customer relationship management
3. Numerical and KPI analysis
4. Interpersonal communication
5. Team collaboration
6. Industry trend awareness
7. Proficiency in mobile and tracking tools

A minimum of 3 years of experience in the retail sector, preferably within a luxury brand environment.

Fendi offers a comprehensive benefits package, including opportunities for professional development and career advancement within the LVMH group.

Fendi fosters a culture of excellence, creativity, and collaboration. Employees are encouraged to embody the brand's values of luxury and sophistication while contributing to a supportive and innovative workplace.