Fendi Client Advisor

London • UK

Wednesday, February 12, 2025

Fendi, a renowned name in the luxury fashion industry, is part of the esteemed LVMH Group, which is a global leader in high-quality products. As an employer, Fendi is committed to fostering a dynamic and inclusive work environment that encourages creativity and innovation. The brand is celebrated for its rich heritage and forward-thinking approach, offering employees the opportunity to be part of a legacy of excellence.

1. Engage in upselling, cross-selling, and multiple selling across all product categories.
2. Monitor individual sales performance and achieve targets and KPIs as set by the Department Manager or Store Manager.
3. Provide customer feedback on products, particularly new launches.
4. Strengthen customer relations and nurture a loyal customer base using CRM tools.
5. Implement CRM campaigns and set up one-on-one appointments in line with targets and guidelines.
6. Manage customer service quality to meet expectations with a professional and personal touch.
7. Perform store duties as assigned by team leaders and management.
8. Operate the Company Sales Management system for stock transfer, payment, stock inquiry, and customer database input.
9. Maintain inventory accuracy by properly receiving, displaying, and storing merchandise.
10. Support during store stock takes and cycle counts.
11. Maintain proper visual merchandising and ensure a safe and clean store environment.
12. Carry out additional duties as required by the company.

1. Minimum 3 years of experience in the retail fashion industry, with at least 1 year in luxury sales.
2. Bachelor’s Degree or equivalent is preferred.

1. Strong selling and communication skills.
2. Excellent relationship-building skills, self-reliance, friendliness, and patience.
3. Organizational skills, professionalism, and self-confidence.
4. Strong customer service skills.
5. Proficiency in computer skills and retail management systems.
6. Goal-oriented approach and multitasking ability.
7. Strong knowledge and/or interest in the fashion/luxury industry.
8. Fluency in English; knowledge of a second language is a plus.

Minimum 3 years of experience in the retail fashion industry, with at least 1 year in luxury sales.

Bachelor’s Degree or equivalent is preferred.

Employees enjoy a comprehensive benefits package, including opportunities for professional development and career advancement within the LVMH Group.

Fendi's workplace culture is characterized by a commitment to excellence, creativity, and innovation. The brand values diversity and inclusivity, fostering an environment where employees can thrive and contribute to the brand's legacy. As part of the LVMH Group, Fendi offers a collaborative and dynamic atmosphere, encouraging growth and development.