Fendi Client Advisor

London • UK

Wednesday, January 15, 2025

Fendi, a distinguished name in the luxury fashion industry, is part of the esteemed LVMH Group, a global leader in high-quality products. With a rich heritage in craftsmanship and innovation, Fendi offers a dynamic work environment where creativity and excellence are at the forefront. The brand is renowned for its commitment to providing exceptional customer experiences and fostering a culture of luxury and sophistication.

1. Engage in upselling, cross-selling, and multiple selling across all product categories.
2. Monitor individual sales performance and achieve targets set by the Department Manager or Store Manager.
3. Provide customer feedback on products, particularly newly launched items.
4. Strengthen customer relations and nurture a loyal Fendi customer base using CRM tools.
5. Implement CRM campaigns and set up personalized appointments in line with targets and guidelines.
6. Ensure high-quality customer service that meets customer expectations with a personal touch.
7. Perform store duties as assigned by team leaders and management.
8. Operate the Company Sales Management system for stock transfer, payment, stock inquiry, and customer database input.
9. Maintain inventory accuracy by receiving, displaying, and storing merchandise according to company guidelines.
10. Support during store stock takes and cycle counts.
11. Maintain proper visual merchandising and ensure a safe and clean store environment.
12. Carry out any other duties within capacity as reasonably required by the company.

1. Minimum 3 years of experience in the retail fashion industry, with at least 1 year in luxury sales.
2. Bachelor’s Degree or equivalent is preferred.

1. Strong selling and communication skills.
2. Excellent relationship-building skills, self-reliance, friendliness, and patience.
3. Organizational skills, professionalism, and self-confidence.
4. Strong customer service skills.
5. Proficiency in computer skills and retail management systems.
6. Goal-oriented approach and multitasking ability.
7. Strong knowledge and/or interest in the fashion/luxury industry.
8. Fluency in English, with knowledge of a second language as a plus.

Minimum 3 years of experience in the retail fashion industry, with at least 1 year in luxury sales.

Bachelor’s Degree or equivalent is preferred.

The position offers a dynamic and luxurious work environment with opportunities for professional growth and development within the prestigious LVMH Group.

Fendi fosters a culture of luxury, creativity, and excellence. As part of the LVMH Group, the company values innovation, craftsmanship, and exceptional customer service, offering employees a sophisticated and dynamic workplace.