Fendi Client Advisor

Kuala Lumpur • Malaysia

Tuesday, December 17, 2024

Fendi, a distinguished name in the luxury fashion industry, is renowned for its exceptional craftsmanship, innovative designs, and rich heritage. As part of the LVMH Group, Fendi offers a dynamic and prestigious work environment, fostering creativity and excellence. Employees are immersed in a culture that values tradition while embracing modernity, making it an ideal place for those passionate about luxury fashion.

1. Achieve individual sales targets through upselling, cross-selling, and multiple selling across all product categories.
2. Deliver an engaging sales experience by effectively communicating Fendi's brand story and product knowledge.
3. Consistently meet key performance indicators, including sales targets and customer satisfaction metrics.
4. Identify and anticipate customer needs, providing exceptional service and insightful recommendations.
5. Utilize CRM tools to develop and maintain strong client relationships, enhancing brand loyalty.
6. Efficiently manage inventory systems, including stock transfers and customer database management.
7. Collaborate with team members to achieve store operational objectives and suggest improvements.
8. Maintain inventory accuracy and ensure merchandise is displayed according to company standards.
9. Ensure a clean and safe store environment, adhering to visual merchandising guidelines.

1. Minimum 2 years of experience in the fashion or luxury industry.
2. Strong client development mindset and commitment to exceptional service.
3. Ability to work non-traditional hours, demonstrating flexibility and dedication.

1. Excellent communication and articulation skills.
2. Proficiency in retail management systems.
3. Effective time and task management.
4. Strong sense of accountability and teamwork.
5. Receptive to feedback and continuous improvement.

Minimum 3 years of experience in a related field, with a preference for candidates with prior experience in coaching junior employees.

Employees enjoy a vibrant work environment with opportunities for professional growth and development within the esteemed LVMH Group.

Fendi's workplace culture is one of innovation, excellence, and collaboration. Employees are encouraged to express their creativity and contribute to the brand's legacy of luxury and sophistication. The company values diversity and fosters an inclusive environment where all team members can thrive.