Fendi Client Advisor

Bal Harbour • USA

Friday, April 18, 2025

Fendi, a prestigious name in the luxury fashion industry, is part of the esteemed LVMH Group, a global leader in high-quality products. Renowned for its innovative designs and unparalleled craftsmanship, Fendi offers a dynamic and enriching work environment that values creativity and excellence.

1. Achieve all Client Advisor critical metrics and CRM requirements.
2. Meet or exceed store, category, and individual sales goals.
3. Follow all store guidelines and adhere to store policies and procedures.
4. Build and maintain client books, addressing client concerns and inquiries to enhance relationships and drive business.
5. Assist with special requests, including repairs, special orders, and returns.
6. Participate in stocking/restocking of the store.
7. Utilize POS system proficiently and accurately, updating customer databases.
8. Acquire and maintain product knowledge, company information, and history.
9. Keep abreast of company news and competitive landscape.
10. Maintain professional appearance and adhere to Fendi dress code and grooming standards.
11. Perform regular store maintenance functions as needed or assigned.
12. Open/close the store as required, including conducting morning team meetings.
13. Assist in maintaining visual standards with direction from VM, corporate, and management.
14. Maintain open communication and positive relationships with store management, peers, and other company personnel.
15. Act as a positive role model, representing the brand appropriately.
16. Participate in training new Client Advisors in product knowledge, store procedures, and company policies.
17. Prepare for and participate in monthly team meetings.
18. Adhere to loss prevention standards and follow all health and safety guidelines.

1. Minimum 3 years of experience, preferably in luxury retail.
2. Strong drive for results and goal-oriented mindset.
3. Excellent verbal and written communication skills.
4. Proficiency in using POS systems and inventory management functions.
5. Experience in Ready-to-Wear (RTW) is preferred.
6. Foreign language skills are advantageous.
7. Ability to work collaboratively in a team environment.
8. Capability to lift boxes weighing up to 10 lbs.
9. Minimum High School Diploma.
10. Organizational skills and strong digital literacy.
11. Flexible availability, including nights, weekends, and holidays.

1. Customer service excellence
2. Sales and goal achievement
3. Client relationship management
4. Effective communication
5. POS system proficiency
6. Product knowledge acquisition
7. Team collaboration
8. Organizational skills
9. Digital literacy

A minimum of 3 years' experience in a retail environment, with a preference for luxury retail experience.

Minimum High School Diploma

Employees are offered a comprehensive benefits package, including health insurance, employee discounts, and opportunities for career advancement within the LVMH Group.

Fendi fosters a culture of innovation, luxury, and excellence, where employees are encouraged to express their creativity and contribute to the brand's legacy. The work environment is collaborative, with a strong emphasis on personal and professional growth.